Description Bounce AI is seeking a Workforce Manager to own scheduling, real-time operations, and intraday productivity for our Resolution Expert (RE) teams. This is a high-impact role at the center of operations—partnering with managers, agents, and leadership to ensure the right people are in the right place at the right time.

About Us Bounce AI is transforming the collections experience through automation, data, and human-centered design. We partner with leading fintechs and creditors to create better outcomes for consumers while delivering industry-leading performance. As we continue to scale our operations across the U.S. and near-shore locations, we are building a best-in-class workforce management function to support growth.

How You’ll Spend Your Time As the Workforce Manager , you will be responsible for workforce planning, scheduling, intraday performance, and cross-site communication across Bounce AI’s operations. You will drive productivity through data, ensure staffing aligns with demand, and act as the operational “control tower” for day-to-day execution.

You will work closely with Operations, Site Leadership, Training, Compliance, and Technology in a fast-paced fintech environment focused on scale, efficiency, and consumer outcomes.

• Own daily and long-range staffing models, schedules, and coverage plans across Resolution Expert teams

Requirements

• 4+ years of experience in Workforce Management, Operations, or Capacity Planning (contact center, fintech, financial services, or high-growth environments preferred)
• Proven experience with scheduling, real-time management, and intraday performance optimization
• BA/BS degree in Business, Finance or equivalent experience
• Strong analytical mindset with the ability to translate data into actionable operational decisions
• Experience partnering with frontline managers and influencing outcomes through collaboration—not just reporting

What We Offer Base Salary: $80,000- $100,000

• Competitive Salary based on Experience
• Competitive medical, dental, and vision coverage
• Generous PTO, paid sick time, and company holidays
• 401(k) with 5% company match
• Fast-growing fintech environment with real ownership and impact
• A culture that values data, execution, and people—without bureaucracy

Join Bounce to be part of a pioneering team transforming debt management through innovative technology. You will be able to develop your skills in a rapidly growing company and thrive in a vibrant, fast-paced startup environment where your contributions truly matter.

Visa sponsorship for this role is currently not available

Bounce is an equal opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.