TalentAlly is a recruitment platform that connects diverse talent with inclusive employers, focusing on enhancing workplace diversity and inclusion. The company offers job postings, recruitment solutions, and organizes job fairs to facilitate employment opportunities for underrepresented groups. With a recent investment of $1.3 million in artificial intelligence, TalentAlly aims to improve job matching efficiency and expand its reach to diverse communities. Their business model includes premium job postings and partnerships with various organizations to enhance recruitment efforts.
TalentAlly is a recruitment platform that connects diverse talent with inclusive employers, focusing on enhancing workplace diversity and inclusion. The company offers job postings, recruitment solutions, and organizes job fairs to facilitate employment opportunities for underrepresented groups. With a recent investment of $1.3 million in artificial intelligence, TalentAlly aims to improve job matching efficiency and expand its reach to diverse communities. Their business model includes premium job postings and partnerships with various organizations to enhance recruitment efforts.
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
Machine Learning Engineer
InternshipTel Aviv
Internship • Tel Aviv
Data Scientist
Part-timeLondon, GB
Part-time • London, GB
Mobile Developer
ContractMunich, DE
Contract • Munich, DE
Backend Developer
Part-timeBelgrade, RS
Part-time • Belgrade, RS
Technical Writer
InternshipTel Aviv
Internship • Tel Aviv
Data Scientist
InternshipLondon, GB
Internship • London, GB
Category : Workforce Management
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Purpose
Responsible for day-to-day management of servicelevel,siteefficiency/occupancyand agents to ensure adherence to schedule and compliance withinestablished parameters during real time situations. This will require constant communication with Supervisors, OperationsManagersandSupport Centerpersonnel.Real timeinteraction with client for reciprocal communicationimperativetomaintainoperations at peak performance.
This position is 100% onsite inNorth Lauderdale, FL. Work at home is not available for this position.
Your Responsibilities
Qualifications
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
PDN-a06e5de1-dac5-46f9-ba6e-c7961a7670e6
Intraday reporting,distributionand data entry of call center metrics
Real-Time monitoring of call center activity
Generation,storageand distribution of call center data
Communication point between the Command Center and call centers
Responsible for Real-Time allocation changes based on call center activities
Responsible for directing staff movement to meet call center service levels, allocationgoalsand occupancy targets
Communication with Supplier Traffic Desks toinsureschedule adherence, communicate IT issues and direction, skill changesetc..
Generation,verificationand distribution of service issuesimpactingcall centers
Primary interface with IT Support to work on issue resolution
Responsible for coordination and execution of allocation changes needed during system maintenance or system outages
Verification,summarizationand distribution of service issues intra - day, daily,weeklyand monthly
Creation and maintenance of reporting tools and templates
Point of contact for shared /linked information between the Command Center, Traffic Desks and Operations
Responsible for all aspects of Command Center involvement during IT maintenances
Communicate staff and department performance metrics to management
Responsible for call routing during planned and unplanned System Maintenances and IT issues.
Responsible in conjunction with workforce duties, also perform crisisassistresponsibilities,monitorcrisisapplicationand update advisor application tocommunicate outeventsimpactingour Subscribers.
A minimum one year experience in workforce administration, scheduling, or traffic desk activities Demonstrates the ability to handle visual monitoring and data entry simultaneously, basic to intermediate database skills required, skilled in query internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools
Other duties will be added as needed related to the department.
A minimum one-year experience in workforce administration, scheduling, or traffic desk activities
Must have solid customer service skills
Excellent verbal and written communication skillsand theability to effectively present information across all levels of theorganization
Must haveproficiencyin ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format
Must use correct grammar and sentence structure, pronunciationand clearly speak the language required by position. Can be easily understood
Must be a good listener as well as a good communicator
Able tomaintainpersonable conversation style and manner as well asappropriatetelephoneetiquette and speed
Ability toeffectively and professionally communicate with varying levels of personnelwithin General Motors and its othersuppliers
Demonstratedadvancedproficiencywith standard technology including Microsoft Word, Excel,PowerPointand Outlook
Abilityto handle visual monitoring and data entry simultaneously
Appreciates challenges and is always lookingfor new learning experiences
Capacity to learn quickly and grasp new concepts whiledemonstratingthe ability to applycurrent duties
Strong organizational skillswiththe ability to prioritize workload, meet deadlines and perform multiple tasks with attention todetail in a challenging, fast paced, shifting priority environment
Creative in problem resolution anddemonstratesthe ability to think "out of the box"required
Makes it a priority to solve all the customer issues before the end of the call
Ability toestablishrapport with others over the telephone byinitiatingand leading conversations to make others feel comfortable
Ability to realizethe impact on customers in the decision-making process
Must be able to multi-task in a busy environment whilemaintainingperformance levels under stress
Abilityto work independently as well as with other team members
Needs to be an assertive individual with high energy to be able to sell intangible General Motors products/services to the customers by telephone
Demonstratedability to handle visual monitoring and data entry simultaneously, basic to intermediate database skillsrequired, skilled in query internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools
Must be flexible with ability to work any schedule base on business needsand havereliable transportation
Excellent attendancerequired
Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks
