
Thread offers an efficient, AI-powered workspace—including chat, inboxing, automations, and AI—to enable MSPs to be real strategic partners as an AI Service Desk. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.

Thread offers an efficient, AI-powered workspace—including chat, inboxing, automations, and AI—to enable MSPs to be real strategic partners as an AI Service Desk. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
What they do: AI-powered service desk platform for Managed Service Providers (MSPs) with AI agents, automated triage, and integrations with PSA/RMM tools
Founded: 2019
Headcount (approx.): 80
Recent funding: $8M follow-on round announced Aug 12, 2025
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IT service management for Managed Service Providers (MSPs); reducing resolution times and manual ticket handling.
2019
Software Development
$2.7M
Seed round co-led by Integr8d Capital with participation from David Bellini, Adam Slutskin and several MSP customers
$8M
Follow-on round led by Integr8d Capital and David Bellini with participation from Headline, Adam Slutskin, Vince Kent and MSP investors
“Integr8d Capital and MSP-focused investors (e.g., David Bellini, Adam Slutskin) have repeatedly led or participated in rounds”
About Us Thread is transforming how industries manage their critical infrastructure. Our team of software engineers, product experts, and data scientists are building UNITI, a cutting-edge SaaS platform that empowers customers to inspect, manage, and maintain their infrastructure with unprecedented efficiency. UNITI combines data integration and advanced technology to deliver actionable insights, helping our clients make better decisions every day. About The Position Thread is seeking a Wind Inspection Analyst to review and annotate imagery from autonomous drone inspections of wind turbines. You will work with Thread Inspection Analysts and Thread's Machine Learning group to understand wind turbine damage types and confusing wind blade markings to provide swift feedback about problems to our customers and enable machine learning model development. This is an hourly, part-time position. The rate is $20.00 per hour. Responsibilities and Duties: * Use Thread's wind inspection software to view and annotate wind turbine imagery to find missing damage and update incorrect machine learning damage predictions. Responsibilities described above are the general level of work but not a complete list of all assignments, duties, and obligations required of job incumbents. You may be asked asked to complete other duties and assignments as they arise. Requirements and Skills * Attention to detail. * Experience in quality control or quality inspection. * Experience with Photoshop, Gimp, Lightroom or other image editing software. * Bonus: Experience in the wind inspection industry. * Bonus: Knowledge of wind turbine construction and defects. * Bonus: Prior experience in labeling for object detection machine learning tasks. * Bonus: Experience with piloting drones.