Position Summary

The ProcessMiner Water Operations Field Manager is a hands-on, customer-facing role that sits at the intersection of operations, lab work, and technology.

You will spend most of your time on-site at customer water and wastewater facilities, supporting the installation and operation of ProcessMiner solutions. That includes mechanical and instrumentation work, sample collection, lab testing, equipment checks, data entry, and direct operator support.

If you’re not comfortable traveling frequently, working in active industrial plants, wearing PPE, and talking with operators and plant managers every day, this is not the right role.

Key Responsibilities

1. Site Operations & Process Monitoring

• Act as the on-site ProcessMiner operator for assigned projects, supporting day-to-day plant operations related to our solution.
• Monitor process performance using plant instruments, field measurements, and ProcessMiner dashboards.
• Observe changes in operating conditions and interpret meter, gauge, and analyzer readings to identify potential issues or optimization opportunities.
• Conduct routine field checks on pumps, valves, blowers, and other process equipment tied to our system.
• Maintain a site log of operations, events, process changes, alarms, and key parameters.

2. Installation, Commissioning & Equipment Support

• Support the installation and commissioning of ProcessMiner hardware and software at customer sites
• Sensors and analyzers (e.g., flow, pressure, turbidity, pH, DO, ORP, conductivity)
• Sampling lines and small-bore piping where applicable
• Edge devices, industrial PCs, or networking hardware
• Work with plant staff and ProcessMiner engineers to bring systems online, validate signals, and confirm that data, alarms, and controls are functioning as designed.
• Perform basic troubleshooting and minor repairs/adjustments on instrumentation, sample lines, and auxiliary equipment as needed.
• Coordinate with ProcessMiner remote teams for issues that require advanced technical support.

3. Sampling, Lab Work & Testing

• Perform routine sample collection from process streams in accordance with site and regulatory protocols.
• Conduct standard wet lab tests, such as:
• TSS (Total Suspended Solids)
• COD/BOD as applicable
• Ammonia, Nitrate
• pH, Conductivity, Turbidity, Alkalinity
• Mixed Liquor Suspended Solids (MLSS)

4. Customer Support, Training & Relationship Management

• Serve as a primary on-site contact for operators, supervisors, and plant management during project rollout and stabilization.
• Provide operator training on:
• ProcessMiner dashboards and alerts
• Data entry or verification procedures
• Basic troubleshooting steps
• Translate operator feedback and real-world issues into clear, actionable information for ProcessMiner engineers and product teams.
• Represent ProcessMiner professionally on-site, building trust through reliability, responsiveness, and clear communication.

5. Data, Reporting & Documentation

• Enter and validate process and lab data in ProcessMiner tools, spreadsheets (Excel), or customer systems as required.
• Prepare routine reports summarizing:
• Key process KPIs
• Lab test results
• Equipment status and downtime
• Notable events or deviations
• Follow and contribute to Standard Operating Procedures (SOPs) for sampling, testing, installation, and site support.
• Document findings, incidents, and improvement opportunities in a structured, repeatable way.

6. Safety & Compliance

• Strictly follow all site safety rules, ProcessMiner safety policies, and regulatory requirements.
• Use appropriate PPE and safe work practices in confined spaces, at heights, near basins/tanks, and around moving equipment.
• If not already certified, obtain necessary confined space entry, lockout/tagout, and forklift training where required for specific projects.
• Immediately report safety incidents, near misses, and equipment failures.

Knowledge, Skills, and Abilities

Minimum Education and Experience

• High school diploma or GED required; associate degree or technical certification in environmental science, water/wastewater technology, chemistry, and/or related field experience preferred.
• 2+ years of experience in water or wastewater treatment plant operations, lab work, or closely related industrial process operations.
• Existing state-recognized Water or Wastewater Operator license is a strong plus; willingness and ability to obtain one if required by certain sites.
• Valid driver’s license with an acceptable driving record.
• Ability to successfully pass background check, drug screen, and site-required medical/fit-for-duty examinations.

Travel & Work Environment

• This role requires frequent travel (50–80%) and multi-day stays at customer sites.
• Work is primarily performed in industrial environments, including:
• Municipal and industrial water/wastewater plants
• Sludge handling and dewatering areas
• Chemical feed and storage areas
• Regular exposure to:
• Wet and humid conditions
• Odors associated with wastewater and sludge
• Noise, moving mechanical parts, and outdoor weather

Physical requirements:

• Standing and walking for extended periods
• Climbing stairs and ladders
• Occasional lifting of up to ~50 lbs (samples, small equipment, etc.)

If you like being in the field, solving real process problems, working closely with operators, and seeing the impact of your work on water quality and plant performance, this role will fit you. If you want to sit behind a desk all day, it won’t.