• Own and scale the digital-first sales funnel, from lead generation to final vehicle delivery.
• Lead the optimization of e-commerce and digital conversion strategies to drive volume and margin.
• Define strategies that support sales and revenue goals.
• Collaborate with Product and Marketing to align messaging, UX, and customer journeys.
• Develop and manage sales forecasts, KPIs, and performance dashboards.

Customer Service & Support

• Lead the customer support organization across all channels (chat, phone, digital).
• Design and implement scalable service delivery models to support high NPS and retention.
• Partner with Product and Ops to reduce friction across the customer lifecycle.
• Own escalation management and continuous improvement initiatives in service quality.
• Ensure customer communication is clear, consistent, and brand-aligned across all touchpoints.

Analytics & Insights

• Build and lead a high-performing analytics function to support data-driven decision making.
• Develop a unified data strategy that brings together customer behavior, sales, and service metrics.
• Provide actionable insights to executive leadership on business performance, trends, and opportunities.
• Partner cross-functionally to embed analytics into every department, enabling real-time optimization.
• Ensure data governance and accuracy across all systems and platforms.

| WHAT YOU BRING TO THE TEAM

• 10+ years of leadership experience in digital sales, customer experience, and analytics roles. Direct to consumer automotive preferred.
• Proven success scaling a direct-to-consumer brand (automotive or adjacent industries preferred).
• Deep understanding of digital commerce, CRM systems, and performance marketing funnels.
• Strong background in customer lifecycle management, from acquisition to loyalty.
• Advanced analytical skills; experience with BI tools (e.g., Tableau, Looker, Power BI) and data modeling.
• Exceptional leadership, communication, and cross-functional collaboration abilities.
• Ability to thrive in a high-growth, fast-paced, and constantly evolving environment.

| PREFERRED EXPERIENCE

• Experience at a digital-first automotive, mobility, e-commerce, or subscription-based company.
• Familiarity with vehicle sales regulations, titling, financing, and logistics is a strong plus.
• Experience in building remote or distributed teams.

WHY JOIN TEAM SLATE? At Slate, we're fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.

• Safety First
• Delight Customers
• One Team
• Relentless Improvement
• Fast, Frugal, and Scrappy
• Respectful Collaboration
• Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recar-talent_acquisition@slate.auto. PDN-a04e15b0-5ba7-4ab4-b063-c46f27f45413