Virtual Assistant (Insurance Verification & Business Development Support)

Schedule: Full-time (40–44 hours/week), Eastern Time (8 AM – 5 PM)

About the Role: Seeking a highly organized and proactive Virtual Assistant to support a chiropractic office with administrative and business development tasks, including insurance verification, attorney outreach, and report preparation. Detail-oriented, tech-savvy, with excellent communication skills.

Key Responsibilities

• Insurance Verification:
• Contact insurance companies to verify patient benefits (mainly auto insurance).
• Collect claim numbers, billing addresses, adjuster details, and benefit info.
• Complete verification forms accurately within 4–7 days.
• Handle long hold times professionally (calls may last up to 90 minutes).
• Attorney Outreach & Relationship Management:
• Use HighLevel Pro (CRM) to communicate with personal injury attorneys.
• Send messages, schedule Zoom or in-person meetings, and maintain follow-up.
• Assist in setting up lunches or coffee meetings to strengthen referral relationships.
• Report Preparation:
• Draft initial narrative reports using templates and patient data.
• Ensure accuracy and clarity for legal and medical documentation.
• Submit reports in Microsoft Word format for review.
• Additional Tasks:
• Coordinate calendars for meetings and appointments.
• Provide bilingual support (English/Spanish) for client communication.
• Maintain confidentiality and compliance standards.

Qualifications

• 1–2 years in customer service, administrative roles, or sales; medical or legal experience a plus.
• Excellent written and verbal communication in English; Spanish is a plus.
• Strong organizational and time management skills.
• Ability to learn and use CRM tools (HighLevel Pro experience preferred).
• Proficiency in Microsoft Word and document formatting.
• Outgoing, professional personality; able to represent the brand positively.

Nice-to-Have

• Familiarity with insurance processes.
• Experience in personal injury or medical office settings.
• Prior use of HighLevel Pro or similar CRM platforms.

Benefits

• Opportunity to build professional relationships in medical and legal fields.
• Supportive team environment.

Apply Today! Submit your resume and a brief cover letter explaining why you're a great fit.

$6,400 - $6,500 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.