Ergo

Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at…

ergogroup.ie

Ergo

Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at…

ergogroup.ie

HQIE

Team Size1104

Open JobsUnknown

Total Funding-

Latest FundraiseUnknown

TL;DR

Headquarters / Reach: Ireland-based with international offices (including Minnesota, Romania, Auckland)

Size: ~1,100 employees

Core services: Managed IT services, cloud, security, applications & IT resourcing

Founded: 1993

Company Overview

Problem Domain

Enterprise IT operations, cloud adoption, security compliance, and IT resourcing for businesses.

Founded

1993

Industry

IT Services and IT Consulting

Funding Track Record

Funding

Founders

What we do

Join the Team

VIP IT Support Engineer

On-SiteDublin, County Dublin, IE

On-Site • Dublin, County Dublin, IE

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Ergo are seeking an IT Support Engineer for a permanent opportunity in Dublin city centre. The successful candidate will provide L2 onsite support to VIP users in a key Ergo Enterprise client and exceptional communication skills are vital.

We need someone with strong Systems Admin (M365) and Desktop Support skills (Windows and MAC) who has worked in an ITSM / ITIL environment where urgency and service excellence are paramount.

Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.

What will you do?

You should have experience in some / all of the following?

Management of M365 (supporting Teams, Exchange, One Drive etc.)
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Active Directory, Domain Controllers, group policies, DNS
Virtualisation technologies (VMware, Citrix)
MS stack including Azure, Intune, Defender
Desktop support - hardware troubleshooting

Apply today for more info!

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Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware

Troubleshooting operating systems (Windows10/11), business applications (MS

O365, VPN clients, 3rd party apps), and common software errors

Handling incidents and service requests that are escalated from L1 Service Desk

Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications.

Assigning and troubleshooting permissions, group memberships, and access issues.

Installing, configuring, and updating standard and authorised software.

Supporting patching processes where required, either manually or through remote tools

Preparing new equipment (imaging, asset tagging, software installation).

Break/Fix for VIP users

Maintaining stock/asset records and updating asset management systems

Troubleshooting local connectivity issues

Documenting known issues, fixes, and standard procedures

Ensuring devices meet security baselines (antivirus, encryption, patching).

Captured in-scope asset information from endpoint sources such as Microsoft Intune or SCCM