VideaHealth is a dental AI platform designed to support dental practices and DSOs by enhancing diagnostics, workflows, and coaching through FDA-cleared AI indications. Its products, including ClinicalAI, WorkflowAI, and EnterpriseAI, help clinicians deliver consistent care, increase case acceptance, and boost productivity by saving time and reducing false positives. The company has achieved significant traction with over 50,000 clinicians using its technology, demonstrating measurable improvements such as a 22% increase in case acceptance and 65% fewer false positives in caries detection. VideaHealth's business model is primarily SaaS, serving dental service organizations and individual dental practices across North America, with a strong focus on scaling smarter care and improving patient outcomes through AI-driven insights and automation.
Case AcceptanceClinical ConsistencyDental AIDental DiagnosticsDental Service OrganizationsFDA ClearancePatient CareWorkflow Automationvidea.ai
VideaHealth
VideaHealth is a dental AI platform designed to support dental practices and DSOs by enhancing diagnostics, workflows, and coaching through FDA-cleared AI indications. Its products, including ClinicalAI, WorkflowAI, and EnterpriseAI, help clinicians deliver consistent care, increase case acceptance, and boost productivity by saving time and reducing false positives. The company has achieved significant traction with over 50,000 clinicians using its technology, demonstrating measurable improvements such as a 22% increase in case acceptance and 65% fewer false positives in caries detection. VideaHealth's business model is primarily SaaS, serving dental service organizations and individual dental practices across North America, with a strong focus on scaling smarter care and improving patient outcomes through AI-driven insights and automation.
Case AcceptanceClinical ConsistencyDental AIDental DiagnosticsDental Service OrganizationsFDA ClearancePatient CareWorkflow Automationvidea.ai
HQBoston, US
Team Size150
Open Jobs24
Total Funding$67M
Latest Fundraiselast year
TL;DR
Sector: Dental AI / Software (SaaS)
Founded: 2018
Headquarters: Boston, Massachusetts
Users / Reach: Reported 50,000+ clinicians
Latest raise: $40M Series B (Jan 28, 2025)
Company Overview
Problem Domain
Improving dental diagnostic accuracy, clinical workflow efficiency, documentation, and treatment acceptance using AI applied to dental imaging and practice workflows.
Founded
2018
Industry
Software Development
Tech Stack
Cloudflare CDN
DNSSEC
Google Analytics 4
HSTS
jsDelivr
reCAPTCHA
Funding Track Record
Series A- 2022-09-29
$20M
Series B- 2025-01-28
$40M
Described as oversubscribed; participation from Avenir, BAM (Corner Point/BAM Ventures), Spark Capital, Zetta Venture Partners, Pillar VC
Investor Signal
“Participation from institutional VCs including Threshold, Spark Capital, Avenir, BAM, Zetta, Pillar VC”
Founders
What we do
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Join the Team
Vice President of Customer Success
On-SiteNew York, Boston, US
On-Site • New York, Boston, US
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Experience rolling out enterprise software products that require integration with or migration from legacy systems, ideally in complex operational environments
Demonstrated success driving product onboarding and continuous adoption, including deep change-management expertise for introducing new tools into established customer workflows
Strong track record managing customers with centralized economic buyers and highly decentralized end-user bases, ensuring value realization across diverse stakeholder groups
Experience leading Customer Success motions across both Enterprise and SMB segments, ideally in vertical SaaS
Leadership experience in a SaaS business scaling through Series A/B to Series D+, with a deep understanding of the organizational and operational demands of that stage
Expertise in change management, multi-product enablement, and driving measurable improvements in customer outcomes
Passion for technology and innovation, with a deep commitment to delivering value to customers
Ability to thrive in a dynamic, entrepreneurial environment and drive results with limited resources
Experience in dental or health tech companies is a plus, but not required
Location: New York or Boston
We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience
What the job involves
We’re looking for a VP of Customer Success to join the VideaHealth leadership team
We are looking for a strategic, customer obsessed leader to shape the customer experience, drive successful adoption of our product suite and ensure customer satisfaction
Working closely with the CEO and CRO, you will lead a growing team focused on ensuring customer implementation, adoption, satisfaction and retention
Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, and overall customer satisfaction for enterprise and SMB customers
Drive success across both centralized customer organizations and distributed end-users, ensuring strong product adoption, engagement, and value realization at every level
Build, lead, and develop a high-performing Customer Success team that is relentlessly focused on delivering exceptional customer experiences and maximizing user happiness
Lead and execute QBRs and other executive-level engagement rhythms, ensuring customers are strategically aligned, supported, and positioned for long-term success across all products
Collaborate closely with the executive team to provide actionable product feedback, influence product roadmap decisions, and contribute to company-wide leadership initiatives
Establish strong relationships with key customers, understanding their needs, challenges, and objectives. Drive initiatives to enhance customer satisfaction, loyalty, and advocacy
