Role Description

This is a full-time remote role for a Vice President of Customer Management. The VP of Customer Management will lead strategies to enhance overall customer satisfaction, maintain high standards in customer service and engagement, and drive customer experience improvements. Responsibilities include overseeing operations within contact centers, analyzing customer feedback to optimize performance, and fostering a customer-first mindset across the organization. The role requires collaboration with cross-functional teams to ensure alignment with company goals and sustaining strong relationships with key clients.