Key Responsibilities

• Strategic Leadership & Operations:

• Lead, direct, and coordinate the daily operations of our repair network

• Ensure the achievement of company growth, customer satisfaction, and profitability objectives, with a specific focus on cost severity, cycle times, and service quality

• Define and execute a strategic vision for our service operations, continuously identifying opportunities to innovate and drive an industry-leading customer experience

• Network Development:

• Strategically expand service network coverage to meet evolving service area and business demands

• Lead the identification, qualification, and onboarding of new service partners

• Conduct negotiations on pricing and partnership agreements, aligning with service needs and balancing profitability and performance targets

• Network Management

• Cultivate and maintain strong, collaborative relationships with service partners

• Act as the primary relationship manager, engaging with service partners on a regular cadence to address challenges, share insights, and drive mutual success

• Partner with service partners to identify and execute against opportunities to improve servicing outcomes

• Reporting and Performance Management

• Develop and manage a robust servicing scorecard, including the creation of key performance metrics (KPIs), trend analysis, and facilitation of regular business reviews

• Identify, design, and implement business strategies and solutions to improve operational processes and capabilities, while enhancing customer experience, quality, and managing costs

Qualifications

• Bachelor’s degree or an equivalent combination of education and practical experience.
• 5 – 7 years of direct supervisory or management experience in a related field.
• Expertise in third-party network management is required.
• Exceptional interpersonal, customer service, and negotiation skills.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI, Tableau).
• Results-oriented mindset with a focus on achieving and exceeding targets.
• Problem-solving skills with a proactive approach to identifying and resolving issues.
• Self-starter who is resourceful and comfortable building solutions from the ground up.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

Working Conditions

• Fully remote position
• Travel: Occasional travel as needed for network relations, management, and development.

Expected Pay Range: $65,000 - $90,000 per year salaried*

• The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life At Extend

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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