Datasite is where deals are made. Driving transactions in 180 countries. Delivering at the highest level, across sell-side, buy-side, and beyond.
We provide a complete platform for M&A and other…
Datasite is where deals are made. Driving transactions in 180 countries. Delivering at the highest level, across sell-side, buy-side, and beyond.
We provide a complete platform for M&A and other…
Bachelor’s degree in Computer Science, Information Technology, or a related field
3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level
Proficiency in Python and experience with AWS-based applications
Strong problem-solving skills; able to work independently and collaboratively
Experience with ticketing systems, especially Jira
Excellent communication and interpersonal abilities
Familiarity with APIs and integration with other platforms
Experience with Elasticsearch or similar log management tools
Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues
Preferred Experience in the financial technology or investment management industry
What the job involves
Benefits
Culture and benefits built around work-life balance
Extensive resources to support physical and mental health
Employee assistance program
Generous retirement plans
Incentives for referring new colleagues
Learning, training and mentoring programs
Cross-functional projects
Stretch assignments to help you progress
Receive feedback and earn bonuses from peers & managers
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At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry
You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success
Join us to be part of a company that values innovation, client satisfaction, and continuous improvement
As a Tier 3 Support Engineer (Backline Support Engineer) at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams
You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services
Investigate and resolve complex technical issues escalated from customer success teams
Analyze platform logs and, when necessary, review associated code to diagnose problems
Troubleshoot advanced technical challenges to ensure timely and effective solutions
Document issues and resolutions, contributing to the knowledge base for continuous improvement
Work directly with Engineering to identify, report, and resolve product bugs and enhancements
Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights
