Job Description:

Key Responsibilities:

• Handle  inbound calls  from potential customers in the  USA  market.
• Understand customer needs and provide appropriate product/service information.
• Convert inbound leads  into successful sales while ensuring customer satisfaction.
• Maintain a strong understanding of products, services, and pricing structures.
• Achieve or exceed daily, weekly, and monthly sales targets and KPIs.
• Update CRM systems accurately with call details, customer feedback, and outcomes.
• Build and maintain long-term customer relationships through quality interactions.
• Coordinate with the sales and support teams to ensure seamless customer experience.
• Follow up with potential customers when required to close deals.

Required Skills & Qualifications:

• Minimum 1–2 years  of telesales or customer service experience in  inbound B2C USA campaigns .
• Excellent English communication skills  (both verbal and written).
• Strong listening, negotiation, and persuasion abilities.
• Familiarity with CRM tools and call center software.
• Ability to handle pressure and work towards set targets.