
HappyRobot's AI workers conduct communication-based tasks like emails, messages, or phone calls. Our focus is in logistics and supply chain which means our AI workers are mostly handling the operations of moving freight including sales, track & trace, accounting, and support. These tasks don’t end in a conversation - we’re also extracting valuable data and leveraging that data for things like targeting prospects or understanding pricing and demand in an all-in-one control panel for your business. HappyRobot's platform was built as a developer tool, so although we’re experts in common logistics use cases, any custom workflow can be built. If your team is spending time sending emails or making calls, we can automate that workflow by giving AI access to the right data and good instructions. Backed by a16z and YC, we recently closed our Series A and are scaling rapidly. If you're excited about transforming an industry that represents over 10% of global GDP & impacting the speed & cost of access to goods all over the world, join us!

HappyRobot's AI workers conduct communication-based tasks like emails, messages, or phone calls. Our focus is in logistics and supply chain which means our AI workers are mostly handling the operations of moving freight including sales, track & trace, accounting, and support. These tasks don’t end in a conversation - we’re also extracting valuable data and leveraging that data for things like targeting prospects or understanding pricing and demand in an all-in-one control panel for your business. HappyRobot's platform was built as a developer tool, so although we’re experts in common logistics use cases, any custom workflow can be built. If your team is spending time sending emails or making calls, we can automate that workflow by giving AI access to the right data and good instructions. Backed by a16z and YC, we recently closed our Series A and are scaling rapidly. If you're excited about transforming an industry that represents over 10% of global GDP & impacting the speed & cost of access to goods all over the world, join us!
What they do: Builds an AI-native operating system that creates and manages custom "AI workers" to automate communication, document, and workflow tasks for enterprises, with a focus on logistics and supply chain.
Headquarters & founding: San Francisco; founded in 2022.
Recent funding: Raised $44M Series B (led by Base10 Partners); total funding reported at $62M.
Founders / leadership: Founded by Pablo Palafox (CEO), Javier Palafox (COO), and Luis Paarup (CTO).
Logistics and supply chain operations (sales, track & trace, accounting, support) and broader enterprise operational automation.
2022
Software Development
$15.6M
$44M
Series B participants include a16z, Array Ventures, Avra, Samsara Ventures, Tokio Marine, WaVe-X, WiL, YC, and other strategic investors.
“Backed by prominent VCs including Andreessen Horowitz (a16z), Base10 Partners, Array Ventures, Y Combinator and strategic investors.”
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About Happyrobot HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo
Our AI workers connect to any system or data source to handle phone calls, email, messages…
We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.
We’re thrilled to share that with our $44M Series B, HappyRobot has now raised a total of $62M — backed by leading investors who believe in our mission and vision for the future. We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.
About The Role We’re looking for a Senior Telephony Engineer to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. You’ll work across platforms like NICE CXone, RingCentral, Genesys , and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams.
Responsibilities
Requirements
Nice To Have
Why join us?
Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.
Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.
We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.
Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.
First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.
The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR. For more information, visit https://www.happyrobot.ai/privacy-policy By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.