Applix

Applix provides an AI-powered manufacturing ecosystem designed to achieve zero defects, zero waste, and zero delays. Their platform offers real-time AI-driven defect detection, root cause analysis,…

AIInventory ManagementManufacturingQuality ControlSupply ChainZero Defectsapplix.ai

Applix

AIInventory ManagementManufacturingQuality ControlSupply ChainZero Defectsapplix.ai

HQAustin, US

Team Size14

Open Jobs33

Total Funding-

Latest FundraiseUnknown

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Telematics Dealer Support Specialist

On-SitePeoria, IL, US

On-Site • Peoria, IL, US

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About Applix

Applix is a technology and services company helping industrial organizations improve performance across manufacturing, supply chain, quality, and engineering. Applix specializes in Industrial AI Solutions, placing experienced engineers alongside clients to enable more resilient, efficient operations.

Location: Peoria, Illinois (on-site at Caterpillar facilities)

Employment Type: Full-time

About the Role

Applix is seeking a Telematics Dealer Support Specialist to join our growing team. As an Applix employee embedded at Caterpillar’s Peoria operations, you will connect telematics technology with Caterpillar dealers and customers, ensuring they derive maximum value from connected products. This role blends technical acumen with relationship management and customer support, aligning with Caterpillar’s emphasis on telematics, data-driven insights, and dealer engagement.

What you will do

Dealer Engagement & Consultation: Serve as the primary Applix contact for Caterpillar dealers regarding telematics products and services. Guide them through adopting new tools, answer operational questions, and translate dealer feedback into product improvements.

What you need to succeedBasic qualifications

Education & Experience: Bachelor’s degree in Engineering, Computer Science, Business, or a related field, or 5+ years of experience in telematics, digital products, or dealer/customer support. Experience working directly with Caterpillar dealers or in similar customer-facing roles is preferred.

Preferred Qualifications

Experience with data analysis and condition-monitoring analytics tools.
Familiarity with API integrations and digital platforms used for telematics data management.
Experience collaborating in cross-functional or project-based teams.

Employment Details and Benefits

This is a full-time, on-site role based in Peoria, IL. Candidates must be authorized to work in the United States. Visa sponsorship is available.

Applix offers a competitive compensation package and comprehensive benefits, including:

Medical, dental, and vision insurance
401(k) with company match
Paid time off, including holidays and vacation
Short- and long-term disability coverage
Life insurance and voluntary benefit options
Employee Assistance Program and wellness initiatives

By joining Applix, you will be part of a growing industrial technology company delivering advanced engineering and Industrial AI solutions. As a full-time Applix employee embedded with Caterpillar, you will contribute to pioneering telematics solutions that strengthen dealer relationships and enhance customer success.

Applix is a Certified Minority Business Enterprise (MBE) and an E-Verified Employer committed to equal employment opportunity.

Training & Enablement: Deliver training sessions on telematics platforms, installation, and best practices. Create support materials to help dealers explain the benefits of telematics to their customers.

Connectivity Deployment & Quality Assurance: Coordinate with deployment teams and dealers to enroll equipment and ensure machines are connected. Perform readiness assessments, troubleshoot issues, and drive reliable data flow. Lead or support telematics-related projects to enhance connectivity.

Relationship & Account Management: Work across the dealer network to implement and maintain telematics solutions. Develop improvement plans based on KPIs, coach dealers on operational excellence, and collaborate with engineering and product teams to communicate dealer needs.

Customer & Data Insights: Partner with data scientists and analytics teams to turn telematics data into actionable insights for dealers and customers, helping shape future product features.

Technical Proficiency: Solid understanding of telematics systems, connectivity, and data transmission. Ability to troubleshoot hardware/software issues and coordinate with engineering teams for solutions. Familiarity with platforms such as Product Link, MineStar, or other condition-monitoring systems is a plus.

Communication & Relationship Skills: Strong interpersonal and communication skills to engage with dealers, customers, and internal teams. Ability to provide consultative guidance, deliver training, and manage relationships effectively.

Problem-Solving & Project Management: Demonstrated analytical and problem-solving abilities; experience leading projects and improving telematics connectivity. Ability to negotiate and manage accounts, aligning solutions with customer value.

Travel: Willingness to travel up to 25–40 % to visit dealerships and customer sites for training and support.