Company Description

Fini is a leading AI-driven solution for customer support, designed to resolve complex customer issues with exceptional accuracy. Specializing in high-stakes workflows like refunds, KYC, and billing disputes, Fini serves mid-market and enterprise B2C companies across fintech, SaaS, and marketplaces. The platform enables safe automation of up to 80% of tickets with a verified 98% accuracy rate, significantly improving resolution times and customer satisfaction. Integrating seamlessly with platforms like Zendesk, Salesforce, and HubSpot, Fini provides a secure and auditable AI-powered resolution system. Trusted by organizations such as the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini adheres to rigorous compliance standards, including SOC 2, GDPR, and ISO 27001.

Role Description

Fini is seeking a full-time remote Technical Writer to create, update, and maintain high-quality technical documentation for our AI-driven customer support platform. Responsibilities include drafting comprehensive user manuals, technical guides, and other documentation, as well as collaborating with developers, engineers, and designers to translate complex concepts into clear, concise language. The Technical Writer will ensure all materials align with our mission of providing traceable, accurate, and trustworthy AI-driven solutions.