What you’ll be doing: This role’s main focus is supporting our customers via the tickets they raise in our service desk – we have a very diverse range of issues that use lots of different technologies so our workdays will have many unique and interesting cases. A successful candidate will be accustomed to multi-tasking and working towards specific time-sensitive resolutions, learning how our applications work is very important and will be the focus of the candidate when they begin the role. Interacting with customers and other RELEX departments via online meetings, phone calls and emails is a daily occurrence so strong communication skills are necessary.

• Taking ownership of your assigned tickets to achieve progression towards resolution.
• Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features
• Working on automated alerts/monitoring for hosted customer environments
• Problem solving technical tickets which vary in priority and skill
• Documenting known issues and adding them to our vast knowledge base

What you’ll bring to the table:

• Fluent written and verbal English
• Minimum 2 years of Application or Internal IT Support experience or Application Support experience
• Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
• SQL Query Writing for reporting, data manipulation and investigation
• Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
• Understanding of ITIL best practices for customer support
• Basic understanding of networking principals
• Software troubleshooting and problem-solving skills

What we consider as an advantage:

• Relevant BSc degree in Business Information’s Systems, Computer Science
• AWS Experience – Mainly interacting with S3, EC2 instances
• Exposure to database technologies such as MSSQL and MySql
• Azure Experience – understanding hosted virtual machines and the basics of an Azure-hosted systems.
• Citrix Experience – Comfortable with Citrix Workspace and its underlying architecture.
• Powershell – ability to create simple scripts to query data, modify files etc.
• Power BI – any experience using Power BI.
• Supporting software-as-a-service (SaaS) solutions

What we offer in return: You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

These are the RELEX key benefits

• Flexible working
• Genuine work-life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year, and after-work activities
• Family-oriented policies
• Flat hierarchies
• Two paid volunteering days each year

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible.

If you have questions, our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.

Apply today and be part of the future. Be RELEX!