XRHealth

XRHealth is a leading provider of immersive healthcare solutions, leveraging the power of XR (extended reality, encompassing both virtual and augmented reality) to revolutionize patient care and…

xr.health

XRHealth

XRHealth is a leading provider of immersive healthcare solutions, leveraging the power of XR (extended reality, encompassing both virtual and augmented reality) to revolutionize patient care and…

xr.health

HQUS

Team Size120

Open Jobs1

Total Funding$32M

Latest FundraiseUnknown

TL;DR

Core product: FDA-registered, AI-powered XR (VR/AR) therapeutic platform plus medical-grade home VR devices positioned as DME (HCPCS E1905)

Use cases: Physical rehabilitation, cognitive/neurological rehab, pain management, anxiety/stress and other behavioral health programs

Founding / HQ: Founded 2016; Founder & CEO Eran Orr; headquarters in Needham, Massachusetts

Funding: Reported total funding ~31.7M USD; notable round: $7M announced Apr 22, 2020

Backers include Bridges Israel, Flint Capital, 20/20 HealthCare Partners; recent investors listed as NOVA Prime Fund and Asabys Partners

Team size (approx.): ~120 employees

Company Overview

Problem Domain

Telemedicine, rehabilitation, behavioral and mental health, chronic pain management, cognitive/neurological rehab, post-acute recovery

Founded

2016

Industry

Telemedicine / Medical Devices / Digital Health

Tech Stack

Virtual Reality (VR)

Augmented Reality (AR)

Extended Reality (XR)

Artificial Intelligence (AI)

Telemedicine platform

Medical-grade VR devices (DME)

Funding Track Record

Seed- late 2018

$4M

Described by the company as part of its total funding prior to Apr 2020

Venture- Apr 22, 2020

$7M

Backers named in reporting: Bridges Israel, Flint Capital, 20/20 HealthCare Partners

Venture (Series Unknown)- Jan 9, 2024

Listed by Crunchbase as the most recent funding event (amount and lead not specified in the available evidence)

Investor Signal

“Venture-backed (investors reported include Bridges Israel, Flint Capital, 20/20 HealthCare Partners); Crunchbase lists additional/most-recent investors such as NOVA Prime Fund and Asabys Partners”

Join the Team

Technical Support Specialist

On-SiteVermont, Victoria, AU

On-Site • Vermont, Victoria, AU

**Technical Support Specialist

Vermont, Vic, Australia 3133** Eligibility: Must hold Australian Permanent Residency (no sponsorship). Must be located close to Vermont (Australia) 3133 and hold a current Victorian driver's licence.

Location: Vermont, Vic, Australia 3133 (Hybrid role)

Hours: 10:00am - 6:00pm AEDT

About The Role XRHealth Australia is seeking a Technical Support Specialist to join our Vermont-based team. This role supports both clinicians and patients in using our virtual reality (VR) technology for healthcare applications, while also managing and maintaining VR devices and systems in our office.

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The ideal candidate is a hands-on problem solver with a strong background in MSP environments, Active Directory, Microsoft 365 administration and HubSpot.

You will be the primary technical point of contact for XRHealth Australia, responsible for:

Identity & access management
Microsoft 365 and Active Directory administration
VR headset fleet management
End-user device setup and lifecycle
Clinician and patient technical onboarding
Coordination with global IT team

You’ll work independently on-site in Vermont while collaborating with international teams to ensure our systems, users, and devices operate securely and efficiently.

Key Responsibilities Identity, Access & Security

Administer Okta (application assignment, role management, MFA resets, login troubleshooting)
Manage XRHealth platform access for clinicians and patients
User provisioning and de-provisioning across systems
VPN setup and access support

Microsoft 365 & Active Directory

Create, deactivate, and manage user accounts
Group and distribution list management
Password resets and access troubleshooting
Shared mailbox creation and email changes
Microsoft 365 license assignment
Active Directory administration
Domain joining of new devices

Communication & Support Platforms

Slack user management
Zoom account setup and troubleshooting
Zendesk (T3) ticket triage and escalation

Device Management

Manage Meta Quest 3S headsets (factory resets, firmware updates, configuration)
Meta Device Manager & ManageXR device enrolment and monitoring
Headset refurbishment and preparation for shipping
Secure data wiping
Headset onboarding for clinicians and patients

Admin & Logistics

Monitor and manage tech inbox
Device shipping and receiving coordination
Maintain accurate documentation of systems and processes
Assigning devices in HubSpot, MDM & Platform

Required Experience

Strong MSP experience - previous work in a managed service provider (MSP) environment is highly preferred.
Active Directory and Microsoft 365 administration experience is essential.
Minimum of 2 years of technical support, helpdesk, or IT administration experience.
HubSpot experience is highly desired
Proven troubleshooting skills with both hardware and software systems.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Experience with device configuration, system setup, or IT asset management.
Customer-oriented mindset and ability to work autonomously in a fast-paced environment.
Flexibility to respond to occasional technical emergencies outside of normal working hours.
Must reside in Victoria, Australia and hold Permanent Residency (no sponsorship).
Valid driver’s licence and car.

Experience with MDM platforms
Experience with HubSpot
Exposure to healthcare or regulated environments

A dynamic and innovative work environment at the intersection of healthcare and XR technology.
Ongoing training in emerging technologies.
Hybrid flexibility - work from home and attend the Vermont office.
The opportunity to make a real impact by supporting clinicians and patients through cutting-edge VR healthcare solutions.

XRHealth

XRHealth

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Technical Support Specialist

Startup jobs. A lot of them.

DevOps Engineer

Mobile Developer

Mobile Developer

Technical Writer

Product Designer

Software Engineer

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