Company Description

Archive Intel revolutionizes regulatory compliance for financial advisors and institutions with its AI-powered monitoring and archiving solution. Our all-in-one platform simplifies compliance with seamless archiving capabilities for communication channels such as iMessage and WhatsApp, integrating effortlessly across social media, chat platforms, email, and text messages. By reducing false positive flags by 98%, Archive Intel streamlines workflows and improves accuracy, saving compliance professionals valuable time. Built on a robust infrastructure, our platform ensures data integrity and security, meeting critical compliance needs and protecting sensitive communications. Stay ahead of evolving regulations with Archive Intel, where efficiency, innovation, and compliance converge.

Technical Support Specialist

Remote (US-based) | $100K–$150K | Full-time

We’re a fast-moving SaaS startup helping financial firms stay compliant by archiving and monitoring electronic communications with modern AI-driven solutions. We’re looking for a Technical Support Specialist (TSS)/Engineer with java and python experience to work closely with our customer support team and dev team .

This is a high-visibility role with room for growth , reporting directly to the Head of Engineering.

What You'll Do

• Manage and track multiple ongoing engineering projects
• Join customer support calls and quickly remedy any issues
• Translate business needs into clear requirements and Jira tickets
• Interface with senior developers, product, and client success teams
• Optionally contribute to technical discussions and light code reviews

What You Bring

• 5–10+ years in technical support engineering and leadership
• Strong communication, prioritization, and self-management skills
• Experience with both on and offshore development teams
• Technical fluency (java, python, APIs, git, SDLC)
• Experience with Jira, GitHub, Slack/Teams, Confluence, or similar apps
• Bonus: experience in compliance, fintech, or regulated industries

Our Stack

Java/Spring Boot, Golang, Python, React/TypeScript, AWS, Jira, GitHub, Confluence, Slack, MS Teams

📍 Remote-first (US only, prefer Denver, CO, Atlanta, GA, or Silicon Valley, CA)

🕗 Working hours: 10am–6pm ET

💵 Comp: $100K–$150K DOE

Apply now and help shape how modern compliance tools are built.