
Unit21 provides risk and compliance teams a no-code platform to detect, investigate, and prevent fraud, money laundering, and other financial crimes. The platform ingests any data signal via APIs and…

Unit21 provides risk and compliance teams a no-code platform to detect, investigate, and prevent fraud, money laundering, and other financial crimes. The platform ingests any data signal via APIs and…
What they do: AI-first risk and compliance platform for real-time fraud prevention, AML, and automated investigations
Primary customers: Fintechs and financial institutions (neobanks, payments, crypto, marketplaces)
Founded / HQ: 2018, San Francisco
Recent notable funding: Series B $34M led by Tiger Global (announced July 2021)
Fraud prevention, anti-money laundering (AML), and risk/compliance operations
2018
Software Development
$34M
Announced July 7, 2021
“Backed by institutional investors including Tiger Global, ICONIQ Capital, Gradient Ventures (Google), A.Capital, and South Park Commons”
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About Us:
For many people, the most important aspect of a new role is mission alignment. At Unit21, we’re dedicated to fighting financial crime. We’re building out a suite of AI tooling to make detection & investigation so efficient that many vectors of wrongdoing will be eliminated. Our calling card in the industry is customizability and putting control in the hands of Fraud & AML agents to help them work with speed, accuracy, and trust. Unit21 is a place to work for those who want to make a difference.
More About Unit21:
Unit21 helps fintechs and financial institutions combat fraud and money laundering through a powerful, flexible risk and case management platform. Our customers rely on us to detect, investigate, and stop financial crime—without slowing down their business.
As we expand internationally, we’re hiring our first Customer Support Specialist in Singapore to support customers across the APAC region.
About the Role:
As a Customer Support Specialist, you’ll be the front line of support for Unit21 customers, owning ticket-based communication and helping users resolve issues, adopt best practices, and get maximum value from our platform.
This is a high-ownership role suited for someone comfortable working independently, navigating ambiguity, and helping build the foundation for regional support as we grow.
What You’ll Do:
What We’re Looking For
Why Join Unit21
Compensation:
The base salary range for this role is $40,000 - 60,000 annually, depending on experience and location.
This range does not include bonuses, equity, or other incentives.
What We Offer:
Equal Opportunity
Unit21 is an equal opportunity employer. We encourage candidates to apply even if they do not meet every listed requirement. We are committed to building a diverse, inclusive workforce.
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