KILONEWTONS

Kilonewtons provides engineering services across automation, energy, building technologies, and digital industries to industrial clients. It operates as a multi-disciplinary engineering firm delivering project management, design, and digital transformation through BIM, digital twins, IIoT, cloud solutions, and cybersecurity. The company uses core engineering tools and software such as BIM, Revit, Tekla, STAAD, ETABS, SAP2000, and Navisworks to design, model, and manage complex projects across 190 countries and multiple sectors. Kilonewtons focuses on sustainable, scalable solutions with a global workforce, emphasizing innovation, continuous learning, and lifecycle maintenance for large-scale buildings and industrial facilities.

3D ModelingAutomationDigitalizationEngineeringGlobalInnovationProject ManagementSustainabilitykilonewtons.com

KILONEWTONS

3D ModelingAutomationDigitalizationEngineeringGlobalInnovationProject ManagementSustainabilitykilonewtons.com

HQAbu Dhabi, AE

Team Size31

Open Jobs44

Total Funding-

Latest FundraiseUnknown

Join the Team

Technical Support Specialist

On-SiteSydney, New South Wales, AU

On-Site • Sydney, New South Wales, AU

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Company Description

KILONEWTONS (www.kilonewtons.com) is the world's largest engineering and construction company, founded by Sameer Ahmed. Supported by a diverse team of world-class engineers, architects, project managers, and other professionals, KILONEWTONS delivers exceptional services globally. The company is committed to fostering a culture of innovation, sustainability, and ethical practices, treating diversity and equality as integral to its core values. Employees are supported through training, mentoring, and professional development, ensuring they thrive within a collaborative and dynamic environment.

Role Description

This is a full-time on-site role for a Technical Support Specialist, based in Sydney, NSW. The Technical Support Specialist will be responsible for providing comprehensive technical solutions to client issues, troubleshooting technical problems, assisting end-users with inquiries, and ensuring high levels of customer satisfaction. The role requires collaboration with internal teams to resolve complex technical challenges, maintain product knowledge, and provide technical guidance to enhance user experience.

Qualifications

Proficiency in providing Technical Support and resolving technical challenges
Strong Analytical Skills for identifying and solving issues effectively
Experience in Customer Support to address and respond to user inquiries
Proven ability in Troubleshooting to handle complex technical problems
Commitment to ensuring exceptional Customer Satisfaction
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced on-site environment with a client-focused approach
Prior experience in an engineering or technical field is a benefit