Key Responsibilities

• Provide technical support to customers worldwide: diagnose, troubleshoot and resolve technical incidents in systems installed on maritime platforms (on-board vessels, maritime IoT, sensors, navigation instrumentation).
• Automate processes and tasks to improve efficiency and reduce the risk of errors.
• Solve networking technical issues
• Overseeing new customer installations
• Deploying SW upgrades
• Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
• Support installation and commissioning activities (remote and possibly occasional on-site in Singapore) in coordination with engineering teams.

Requirements:

• Residency in Singapore - A must
• Minimum 3 years of experience in a technical support, systems troubleshooting or field-engineering role (ideally in an embedded systems / instrumentation / maritime-adjacent environment).
• Excellent understanding of technologies, operating systems, networking (CCNA level), and systems
• Experience in the Technical support field and working with CRM (Salesforce)
• Customer-oriented, and capable of providing high levels of client satisfaction
• Strong knowledge in - Linux and CLI commands
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Remote diagnostic experience
• Excellent English (written and verbal)
• Team player with a proactive attitude
• Able to work independently, and from home.

Preferred Qualifications

• Background or orientation towards the maritime industry (shipboard systems, navigation instrumentation, maritime communication networks, vessel operations).
• Familiarity with NMEA standards (e.g., NMEA 0183, NMEA 2000) and/or certification in NMEA instrumentation/configuration.
• Hands-on experience with maritime sensors, navigation systems, autopilots, AIS, GNSS receivers or vessel instrumentation.
• Additional certifications in networking, Linux system, cloud/IoT platforms.
• Willingness to travel occasionally to installation sites (around Singapore) and work flexible hours as needed to support vessel operations across time zones.

What We Offer

• A dynamic and fully-remote work environment in Singapore, with opportunities to engage in maritime-technology innovation.
• Collaboration with a multi-disciplinary team of engineers, technicians and product specialists.
• Professional growth and exposure to the maritime instrumentation and autonomous-vessel domain.