
PackageX is an enterprise logistics platform that powers modern logistics operations in warehouses, stores, and final-mile buildings. Leveraging advanced AI scanning, bolt-on apps, and APIs,…

PackageX is an enterprise logistics platform that powers modern logistics operations in warehouses, stores, and final-mile buildings. Leveraging advanced AI scanning, bolt-on apps, and APIs,…
What they do: Vision-AI powered logistics platform that turns cameras into agents to automate receiving, inventory, fulfillment, and on-floor workflows.
Headquarters / origin: Founded in New York City in 2018
Customers: Enterprise customers including CBRE, Hilton Grand Vacations, On Running, Ricoh, Two Boxes
Size: Approximately 76 employees
Funding: Seed round closed May 18, 2023; multiple investors including Bullpen Capital and Sierra Ventures
Physical logistics operations: receiving, inventory, fulfillment, damage/exception detection, and last-yard package handling.
2018
Software Development
Round lists eight participating investors including Sierra Ventures, Pritzker Group Venture Capital, Pareto Holdings, NSV Wolf Management, m]x[v, Maccabee Ventures, and Ludlow Ventures.
“Seed backed by multiple institutional VCs including Bullpen Capital and Sierra Ventures”
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About PackageX PackageX is the execution layer for physical AI in enterprise logistics. We enable enterprises to see, understand, and execute real-world logistics operations in real time using Vision–Language–Action intelligence.
We sit between systems of record (ERP, WMS, TMS) and the physical world, turning cameras, people, and automation into deterministic, auditable workflows. Rather than replacing existing systems, PackageX makes them operationally intelligent.
We start with inbound receiving, the highest-friction choke point in logistics, and expand across adjacent workflows, sites, and automation modes. This creates a workflow-led enterprise expansion motion that compounds inside complex operations.
We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.
Role Overview
We are looking for a Technical Support Manager who is first and foremost a skilled engineer. In this role, you will lead our team of support engineers and serve as the primary technical voice for our customers.
You won't just oversee the ticket queue; you will actively debug production issues in our Node.js backend, ship code fixes, and manage high-stakes communication with our clients. You are the "technical face" of the company for our customers and a mentor for your internal team.
Key Responsibilities
Skills & Qualifications
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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