Your role is intentionally pragmatic: you work in a structured, data-driven, and documentation-focused manner to resolve recurring issues as efficiently as possible, without getting deeply involved in crash analyses or complex engineering topics.

• Handling and prioritization of support requests via email, ticketing system, and occasionally by phone
• Structured troubleshooting based on the knowledge base and technical documentation
• Coordination of basic RMA, shipping, and replacement processes
• Execution of basic log analyses following predefined standards
• Clarification of licensing topics and verification/management of system access
• Close collaboration with Customer Success, Sales, Fulfillment, Repair, and Training teams
• Accurate documentation and maintenance of tickets in Jira
• Continuous monitoring of the support mailbox to ensure fast response times
• Active contribution to internal projects and the achievement of OKRs

Profil

• Completed technical training or relevant experience in an IT, technical, or support-related environment
• Strong interest in aviation, drones, or other technical products
• Enjoyment of structured, detail-oriented work with documentation, processes, and digital tools
• Very good communication skills in German and English (at least B2 level)
• Initial experience with Jira, Confluence, or comparable ticketing and documentation tools is a plus
• Strong team spirit and motivation to work in a committed, supportive support environment

Wir bieten Why Quantum-Systems

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

Our Benefits

• Company pension scheme: We support you so that you can already make provisions for later.
• Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
• Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.
• Bike-Leasing: We support you in staying environmentally mobile and healthy.
• Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.
• Employee events: We not only want to grow together, but also celebrate our successes together.
• Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.
• Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.

Our Commitment We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.

At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.

Important note Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.

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