Company Description

RAMYRO Inc. is a leading innovator in the healthcare ecosystem, specializing in intelligent solutions driven by artificial intelligence to enable preventive care, precision diagnosis, and advanced therapeutic treatments. Established in 2024 in the USA, the company has experienced rapid growth through strategic partnerships and the acquisition of an AI software development firm in Egypt. Led by a team of seasoned experts in healthcare and technology, RAMYRO is dedicated to revolutionizing the healthcare industry with next-generation solutions. The company combines global expertise to create impactful changes in healthcare delivery and patient outcomes.

Role Description

This is a full-time hybrid role for a Technical Support Executive, based in Cairo, Egypt, with the flexibility to work from home on occasion. The Technical Support Executive will support clients by addressing technical queries, troubleshooting issues, and ensuring the seamless operation of products and services. Responsibilities include assisting with software installations, providing guidance on resolving technical challenges, escalating complex issues, and collaborating with cross-functional teams to enhance customer satisfaction and system efficiency.

Qualifications

• Proficient in diagnosing and troubleshooting technical issues, with a strong understanding of support tools and techniques.
• Experience in customer relationship management and communication, ensuring excellent customer interactions.
• Familiarity with software installation processes, system updates, and basic network configurations.
• Knowledge of medical devices or healthcare technology is a strong advantage.
• Ability to prioritize and manage multiple tasks effectively in a dynamic environment.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.