
Mia Labs offers an AI-powered conversational platform for automotive dealerships to automate customer communications across sales, service, reception, and parts operations. Their flagship product, Mia, functions as a 24/7 AI employee that answers calls, schedules appointments, and manages inbound and outbound conversations. It integrates with existing dealership systems to check inventory, update CRMs, and notify staff across teams. The solution combines automotive retail expertise with AI technology and is delivered as a SaaS product for dealerships. Mia partners with Microsoft to secure data and supports scalable adoption across dealer networks.

Mia Labs offers an AI-powered conversational platform for automotive dealerships to automate customer communications across sales, service, reception, and parts operations. Their flagship product, Mia, functions as a 24/7 AI employee that answers calls, schedules appointments, and manages inbound and outbound conversations. It integrates with existing dealership systems to check inventory, update CRMs, and notify staff across teams. The solution combines automotive retail expertise with AI technology and is delivered as a SaaS product for dealerships. Mia partners with Microsoft to secure data and supports scalable adoption across dealer networks.
The Opportunity The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make.
Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships.
Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century.
Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base.
Who You Are Troubleshooting, directly addressing client feedback, remediating client-reported issues, documentation, communicating with our third-party software vendors.
You’re an experienced troubleshooter with strong communication skills. You’re comfortable diving into code, analyzing application logs, and communicating technical concepts to non-technical stakeholders. You enjoy collaborating as part of a cross-functional team to deliver fast and reliable solutions to user-reported feedback.
You’re a technically strong problem solver who thrives on finding root causes and driving lasting fixes. You’re comfortable diving into code, logs and cloud environments, collaborating with product and engineering to improve reliability and performance. You enjoy making systems more stable, scalable, and supportable every day.
What You'll Do
What We're Looking For
Nice to Haves
Why Mia
Compensation
Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.
Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.
Mia is an EVerify employer.