
Hawk is a Munich-based fintech company founded in 2018 that provides AI-powered anti-money laundering (AML) and fraud detection technology to financial institutions globally. Their platform combines…

Hawk is a Munich-based fintech company founded in 2018 that provides AI-powered anti-money laundering (AML) and fraud detection technology to financial institutions globally. Their platform combines…
Founded: 2018 in Munich
Product: AI-native AML, transaction fraud, and screening platform (cloud-native, modular SaaS)
Customers: Banks, payment companies, neobanks, fintechs, cryptocurrency firms
Recent funding: $56M Series C (Apr 8, 2025)
Financial crime detection and compliance (AML, fraud, screening)
2018
Financial Services
10,000,000
17,000,000
56,000,000
“BlackFin Capital Partners; Sands Capital; One Peak; Picus Capital; DN Capital; Coalition; Macquarie Capital; Rabobank (Rabo Investments); One Peak”
About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.
Why this role exists As Hawk grows, more customers rely on our platform across both SaaS and Customer Cloud environments. With that growth, the demand for fast, accurate technical support increases across customer-facing and internal teams.
Today, too much of this relies on direct engineering involvement. Resolution can take longer than it should, knowledge is not consistently captured, and we haven’t yet enabled strong self-service for common issues or repeat questions.
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We are building a dedicated technical support function to change that.
This role exists to help establish a high-performing support capability that resolves complex issues quickly, partners effectively with customer-facing teams, and builds the knowledge, tooling, and patterns that make support scalable. You will help turn support into a structured, reliable, and self-service-driven function.
What You’ll Do You will work across the full production environment, partnering with customer-facing and engineering teams to investigate issues, restore service, and continuously improve how the platform is supported.
Investigate and resolve complex issues
Own issues end-to-end
Enable customer-facing teams
Improve resolution quality and speed
Build and scale the knowledge base
Drive self-service adoption
Work closely with engineering and platform teams
Support incident management and post-mortems
What Good Looks Like
What You’ll Need
Nice to have
How We Work
The opportunity This function is being built now.
You will work closely with the team lead to shape how support operates; how we partner with the wider organisation, how we resolve issues, how we build knowledge, and how we enable self-service at scale.
Done well, this team improves customer experience, reduces operational load on engineering, and becomes a critical part of how Hawk scales.