About the Company

Luminance is the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs, it has been recognized in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’. Luminance is disrupting the legal profession around the globe.

About the Role

Job Title: Technical Support Engineer
Location: London
Employment Type: Full-time
Department: Support

Responsibilities

• Manage customer problems from start to finish while maintaining customer relationships throughout the support process.
• Communicate with customers and address their queries, whether responding directly to simple issues or coordinating with a Technical Specialist for further assistance.
• Develop a comprehensive understanding of the product.
• Understand the individual use cases and needs of each customer.

Requirements

• Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• Excellent interpersonal and communication skills, both verbal and written.
• Desire to work in a customer-facing role.
• Highly detail-oriented with a problem-solving attitude.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Experience with customer-facing activities is desirable but not essential.
• Prior experience in eDiscovery is desirable but not essential.

To apply, please send your CV and covering letter to recruitment@luminance.com.