• Troubleshoot customer issues across networking, devices, and backend services
• Assist with setup, onboarding, and configuration
• Reproduce, document, and escalate bugs
• Build simple scripts or tools (Python/Bash) to streamline support

Qualifications

• Bachelor’s degree in Computer Science, Networking, IT, or a related field
• 2–5 years of experience in computer networking (IP, DNS, SSL/TLS, ARP)
• Proficiency in Bash, Python, and API integrations
• Ability to read and understand API documentation to integrate with the Coram application
• Resilient in challenging and fast-paced environments
• Exceptional written and verbal communication skills in English, with the ability to influence at all levels
• Ability to work in an onsite environment

What We Offer

• Competitive compensation package
• 100% Employer-paid medical, dental, vision, and base life insurance
• Paid time off and 9 paid holidays
• 401(k) (Traditional and Roth options)
• Equity in a rapidly growing company
• Regular team socials, dinners, and off-sites
• The latest Apple tech and unlimited tools to help you build your best work

We're on a mission to transform a $50B+ legacy industry by bringing the power of cutting-edge multimodal LLMs and computer vision to real-world security and operations. From firearm detection to intelligent access control, our AI agents turn every camera and sensor into a smart system that enhances safety, efficiency, and awareness.

Founded by Ashesh Jain (ex-Lyft Level 5, PhD Cornell) and Peter Ondruska (ex-Lyft, PhD Oxford), Coram AI is backed by top-tier investors including Battery Ventures and 8VC, with over $30M raised to date. We were recently named to the CB Insights AI 100, recognizing the most promising AI companies globally. If you're excited to work on mission-critical AI that makes an impact in the real world, we’d love to meet you.