Who you are

• Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech
• Demonstrated ability to learn and pick up new things across a range of technical areas
• Some experience administering Windows or macOS devices remotely
• An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great

What the job involves

• We’re looking for a keen and diligent First Line Support team member to handle our expanding TechOps function, supporting a hybrid workforce of 200+ employees
• This will involve running our internal access management systems, onboarding people to our systems as our company grows, and handling day-to-day support enquiries and troubleshooting for team members
• This is a hybrid role with 3 days per week at our Shoreditch office, where you will also be responsible for maintaining the company’s hardware asset inventory, keeping everything tracked, organised and in good working order
• This includes all company laptops, monitors, meeting room A/V tech and office WiFi
• You will also work closely with our Platform Engineering team who will support you in providing employees access to cloud infrastructure and keeping laptops secure
• Provide technical support for the team, including troubleshooting software, hardware, and network issues
• Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting
• Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access
• Assign and escalate tickets to a higher level where tickets cannot be resolved at a first-line level
• Updating documentation and automations to make them as easy to use for team members as possible
• Maintain an accurate asset register for all company hardware. Keep all hardware organised and secure within the office premises
• Managing technical office equipment including AV setups, printers, networking and internet service
• Be responsible for the security and storage systems in the office
• Liaise with third party suppliers in relation to IT services
• We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone
• We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for
• We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers
• So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard
• Working Hours
• Monday to Thursday: 9:00 AM – 6:00 PM
• Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

The application process

• We usually respond within three days
• Video screen with someone from our Talent team
• Video interview with the hiring manager
• Final interview with Head of Platform

Benefits

• Discretionary share option bonus
• Workplace pension scheme
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme