• The Stack:

  Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure.

• Excellent English:

  You will communicate with global customers and our engineering team daily. Fluency is non-negotiable.

• Mindset:

  Radically customer-centric. You enjoy helping people solve technical blockers.

🌍 Logistics

• Time Zone:

  Must be compatible with EST (US Eastern Time)

  .

• Shift:

  This role follows a Late Shift / On-Call

  model, including a 1-in-3 weekend rotation.

💡 What You’ll Do

• Bridge the Gap:

  Support our enterprise customers.

• OSS Impact:

  You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users.

• Quality First:

  You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality.

• Be the Advocate:

  You are customer-centric by nature, obsessed with finding the best possible solution for the user.

✨ Why Traefik Labs?

• 3.4B+ Downloads:

  Your work supports the world’s most popular cloud-native proxy.

• No Politics:

  We are a lean team where ideas compete on merit.

• High Agency:

  We value "first principles" thinking and proactive problem solvers.

#hiring #supportengineer #kubernetes #traefik #cloudnative #remotejobs #LATAM #EST #opensource