Junction

Developers at leading digital health companies, from Metabolic clinics to Longevity, use Junction to remotely access granular health data from wearables and lab tests. Junction's platform simplifies…

junction.com

Junction

junction.com

HQUS

Team Size48

Open JobsUnknown

Total Funding-

Latest FundraiseUnknown

TL;DR

Product: Single API for device data, lab ordering, and standardized health data

Integrations: Supports 300+ wearables/devices and nationwide lab workflows

Customers / Scale: Used by digital health organizations; handles large-scale lab testing

Recent funding: $18M Series A (led by Creandum) reported March 2025

Company Overview

Problem Domain

Health-data infrastructure for remote care, clinical trials, chronic disease management, and personalized treatment programs.

Industry

Healthcare infrastructure / healthtech

Funding Track Record

Seed

$2,900,000

Listed on Crunchbase as a Seed round

Series A- March 2025

$18,000,000

Series A reported March 11, 2025

Investor Signal

“Backed by institutional investors including Creandum and participation from Y Combinator”

Join the Team

Technical Support Engineer

RemoteUS

Remote • US

Healthcare is in crisis and the people behind the results deserve better. With data exploding across wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC , and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

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Who you are: A support-first, customer-driven problem solver with strong technical instincts
Salary: $90K - $130K based on experience and location- Time zone: Eastern Time Zone ONLY

Why we need this role

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

We’re hiring a Technical Support Engineer who is:

Customer obsessed: You like helping people unblock real problems
Technical at the core: You’re comfortable reading code and navigating logs
Support-minded: You see support as a craft, not a stepping stone
Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.

This role is for someone who loves technical support and wants to be excellent at it.

Who you’ll be working with

Eliot, Customer Support Lead — your manager and partner in building world-class support
Andy, Technical Support Engineer — your peer, working daily in code and logs
The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative

You’ll sit at the centre of how the company operates.

What you’ll be doing day to day

Investigate and diagnose technical issues

Trace issues through logs and our services
Understand and reproduce errors to find the root cause
Share clear updates with customers and engineers

Think like an engineer, act like a support specialist

Read code to spot where things break
Use AI tools to speed up debugging
Make small fixes when appropriate, and escalate when needed

Deliver a great customer experience

Work with users from senior engineers to non-technical operators
Adjust your communication based on the audience
Respond quickly with accurate, thoughtful answers

Improve our documentation, tooling & processes

Write clear docs that reduce repeat questions
Build small tools or scripts to speed up your workflow
Flag recurring issues and suggest improvements

You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.
You’re mission-driven. Building technology that improves healthcare matters to you.
You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.
You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.
You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.
You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.

How you’ll get to know us

Initial call - 30 minutes with Lyn, Technical Recruiter
Behavioural interview - 30 minutes with Eliot - Customer Support Lead
Technical interview (live debugging pair programming) - 60 minutes with x2 engineers
Paid trial day - learn what it would be like to work here and meet the rest of the team

What is the current compensation package

$90K - $130K based on experience and location- Your salary is dependant on your location and experience level, generated by our salary calculator. Read more in our handbook here.
Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
Regular in person offsites, last were in Morocco and Tenerife
Bi-weekly team happy hours & events remotely
Monthly learning budget of $300 for personal development/productivity
Flexible, remote-first working - including $1K for home office equipment
25 days off a year + national holidays
Healthcare cover depending on location

Oh and before we forget:

Backend Stack: Python (FastAPI), Go, PostgreSQL, Google Cloud Platform (Cloud Run, GKE, Cloud BigTable, etc), Temporal Cloud
Frontend Stack: TypeScript, Next.js
API docs are here: https://docs.junction.com/
Company handbook is here with engineering values + principles

Important details before applying:

We only hire folks physically based in GMT and EST timezones - more information here.
We do not sponsor visas right now given our stage

Junction

Junction

TL;DR

Company Overview

Problem Domain

Industry

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Technical Support Engineer

Startup jobs. A lot of them.

Software Engineer

Frontend Developer

Data Scientist

Data Scientist

Frontend Developer

Backend Developer

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