Required Skills

• Good experience supporting .Net/SQL Server based products and custom applications
• Strong technical diagnostic and problem-solving skills
• Solid customer liaison experience
• Expertise in Application support and maintenance Tools such as Zendesk, Remedy
• Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
• Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
• Proven technical diagnostic and problem-solving skills

Good To Have Skills

• Good knowledge of SharePoint/M365 (Configuration and Administration)
• Experience in SharePoint support - an added advantage
• Advanced SQL skills such as performance analysis, etc.
• Experience of Extract, Transform and Load type solutions

Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations.

If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.