This is more than just a support role—you’ll be a core part of shaping our Support function as we grow. We’re looking for someone who thrives in a fast-paced environment, loves digging into technical details, and is excited about cybersecurity, innovation, and making a difference.

If you're eager to help others, solve meaningful problems, and grow your career in a collaborative, high-impact team—this is the place for you.

Responsibilities:

• Deliver customer-facing technical support, including troubleshooting and how-to guidance
• Respond to customer inquiries with clear, informative answers within defined SLAs
• Escalate complex or high-priority issues to Engineering, ensuring timely resolution and proactive customer communication
• On-call support rotation required
• Contribute to the Knowledge Base by creating articles, video tutorials, and troubleshooting guides to enhance self-service and user experience
• Collaborate cross-functionally with Engineering, Product, and Customer Success to ensure a seamless and aligned customer experience

Requirements:

• 3+ years of customer support experience in security posture management and detection/response systems
• Strong understanding of AppSec principles and experience integrating security into development workflows
• Familiarity with low-code/no-code platforms and AI technologies; passion for staying current with industry trends
• Excellent written and verbal communication skills; able to engage both technical and non-technical audiences
• Strong problem-solving skills and adaptability in fast-paced, startup environments
• Understanding of data pipelines and product functionality
• Basic technical writing abilities

Experience with observability tools, particularly Datadog