• Discover. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.
• Protect. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.
• Respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.
• Test. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.

In this role, you will be responsible for:

Customer Support & Success

• Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
• Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
• Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
• Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.

Product Expertise & Improvement

• Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
• Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
• Contribute to the evolution of our product line by providing real-world insights from customer interactions.

Implementation & Knowledge Management

• Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
• Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
• Own and maintain the support team's test environment to ensure effective problem replication.

We’re looking for candidates with:

• 3+ years of expertise in Customer Support and User Support positions
• Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
• Ability to configure network settings and Linux OS routing
• Ability to work with system services and system logs of Linux OS
• Experience with Docker
• Understanding the main points of information security in the network and web applications
• Knowledge of Nginx and the HTTP protocol
• Knowledge of the seven-layer OSI model, networking rules, and routing principles

Will be a plus:

• Experience in technical support in a hosting company, technical integrator, or vendor
• Experience with Kubernetes and Ansible
• Scripting skills in Bash, Perl or Python
• Experience with Cloud environment
• Cybersecurity knowledge

What we offer:

• Ability to work on a product that makes the Internet safer
• Completely remote work
• Shift hours: 08:00 EST till 16:00 EST, Tuesday - Saturday
• Competitive salary
• Paid days off
• Medical insurance
• Working equipment