About the Company

• Company Name: Mediaire
• Location: Remote, Berlin
• Employment Type: Full-time
• Department: Technical Support

About the Role

• Job Title: Technical Support Engineer (all)

Responsibilities

• Responsible for the integration of our Docker-based mediaire AI software at customer sites (On-Premise via remote access).
• Identify and resolve technical issues for customers, communicating solutions both internally and externally.
• Actively contribute to optimizing internal processes for faster and more efficient operations.
• Collaborate closely with our development team and radiologists to continuously improve our products and infrastructure.

Qualifications

• Strong technical enthusiast with excellent communication skills, passionate about supporting both customers and colleagues.
• Eager to tackle complex challenges with curiosity and problem-solving abilities.
• Fluent in German and English, both written and spoken.
• Proficient in Linux and command-line usage.
• Technical background with a degree in Computer Science, Engineering, or relevant experience in MRI/Radiology is a plus. Alternatively, experience in technical support, e.g., as a Sysadmin or in similar roles.
• Resident in Germany.

Preferred Qualifications

• Experience with radiological IT systems (PACS, RIS, DICOM) is highly advantageous.
• Proficient in Linux Sysadmin tasks, particularly networking and scripting with Bash or Python.
• Experience with CRM, Service Desk, and/or ticket systems.
• Solid programming skills, ideally in Python.
• Experience with Docker and Git.
• Experience collaborating with software and data science teams.

Benefits

• Focus on what matters: Competence, personality, and commitment are more important than formalities or the degree you chose.
• Your impact: Contribute to making disease diagnosis faster, more precise, and manageable.
• Your team: Join a highly motivated, interdisciplinary team with quick decision-making processes and a collaborative atmosphere.
• Flexibility: Work remotely or in our office in Berlin-Kreuzberg, according to your preferences.
• Benefits: Utilize your personal benefits budget flexibly and choose the advantages that suit you best.