About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
• Define the next-gen paradigm for human-AI interaction.
• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
• Work with passionate teammates who value innovation, collaboration, and customer success.
• Grow your career in a culture that champions continuous learning and fast career development.
• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What You Will Do

• Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
• Liaise with product and R&D teams for issue resolution and feedback
• Participate in technical QA audits and identify improvement opportunities
• Guide BPO Tier 1 agents on standard tech cases
• Support FAQ, knowledge base, and tool updates for self-help

What we are looking for Minimum Qualifications

• 1-3 years of experience in the customer service industry, preferably within SaaS or hardware-related sectors
• Data-driven mindset, with high sensitivity to key performance indicators such as CSAT, SLAs, and operational efficiency metrics
• Ability to independently diagnose product-related issues
• CRM and ticketing system experience (Zendesk preferred)

Preferred Qualifications

• Familiar with all operations of Zendesk, configuration experience is a plus.
• Husting and entrepreneurship spirited, sense of ownership (to better adapt to the current work intensity and working atmosphere after joining)

Disclaimer : Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.