About Harver Harver is the industry leading hiring solution helping organizations optimize their talent decisions. Rooted in over 35 years of rich data insights, the company’s portfolio of solutions enables organizations to make the best talent decisions across the entire employee lifecycle. Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable offerings making hiring better, faster, and fundamentally more fair. More than 1,300 customers trust Harver to help put purpose to work.

At Harver, We Are

• Collaborative - We embrace the power of collaboration and recognize that every individual brings unique strengths to the table.
• Curious - We embrace curiosity as a driving force for continuous learning and innovation.
• Transparent - We believe in fostering an open, honest, and accountable environment where information flows freely and clearly.

Job Overview In this role you get to:

• Investigate and solve challenging and time-sensitive production issues, often in support of our enterprise and mid-market clients
• Manage an evolving queue of support tickets, working them in accordance with our established Service Level Agreements
• Research, troubleshoot and develop solutions in web-based and mobile web SaaS applications, encompassing technologies like: Microsoft technologies, HTML, JS libraries, and MS SQL Server and Mungo DB databases, SAML
• Configure and customize our applications to meet unique customer requirements
• Interact and collaborate with our end user support, client success, integration specialists, and product development teams

We’re Looking For People Who Have

• 3+ years’ experience in a support role (technical, customer, developer)
• Experience with Zendesk, Jira, Confluence is required (other ticketing platforms are a plus)

The Benefits Of Working At Harver As a global company, our benefits vary by location. Ask your recruiter to provide information about localized benefits. Harverians enjoy:

• A competitive base salary
• Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members
• Retirement savings programs
• Generous bonus and referral rewards
• Flexible schedules to improve work/life integration
• Quarterly wellness days off and summer Fridays!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.