Founded in 2013, Yousign is a European electronic signature and trust services provider. We simplify electronic signing, ensure the integrity and traceability of digital transactions, and guarantee…
Founded in 2013, Yousign is a European electronic signature and trust services provider. We simplify electronic signing, ensure the integrity and traceability of digital transactions, and guarantee…
Minimum of 4 years of work experience as a CSM, Technical Success Manager, Solutions Consultant, Sales Engineer or similar role, preferably managing mid-market or enterprise customers
Hands-on experience with API system implementation
Familiarity with SaaS products/businesses
Analytical skills required to zoom out and solve for customer use-cases
A strong ability to understand customer needs and deliver solutions that are effective in the long term
Fluent in French (C2/native-equivalent) and English; another European language is a plus
Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders
Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively
Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences
Good project management skills
Stakeholder management skills
What the job involves
The application process
1️⃣ A first interview with Laila, Talent Acquisition Manager – 30 minutes
2️⃣ An interview with Amelie, Customer Solutions Director and your future manager – 45 minutes
3️⃣ A case study that you'll discuss in a panel with the hiring managers – 60 minutes
4️⃣ A final touchpoint with the CEO – 30 minutes
Benefits
Autonomy with a lot of support: develop your ideas, implement them and solve problems independently
Opportunity to improve the sales-led motion in a SaaS company and an international environment
Meal vouchers (Swile Card) for a healthy lunch every day :)
Regular off-site and team-building exercises
Hybrid working
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As part of the Customer Solutions team, your mission is to build customer loyalty and develop their use of the Yousign platform, by promoting adoption, usage and cross-sell opportunities
As Technical Success Manager (TSM), you will play a key role in the technical support of strategic Mid-Market accounts, working closely with Account Managers (AM)
You will act as the main technical contact (SPOC - Single Point of Contact) for customers after the sale, ensuring optimum adoption of the solution, while building a long-term relationship based on trust
Serve as the primary Technical Single Point Of Contact (SPOC) for all assigned Enterprise and strategic accounts
While requests will be triaged through support, the expectation is that the TSM is watching over the happenings in each of their accounts
Gain expert knowledge of our products and the technical solutions offered to customers, ensuring you can address complex inquiries and provide insightful advice wherever required
Develop a comprehensive understanding of the customer’s users, techstack, business practices and operating environments to tailor technical solutions effectively
Partner with your account manager to be accountable for the growth, retention and customer satisfaction of the portfolio assigned to you, through your technical process
Build and maintain strong relationships with clients, establishing yourself as a trusted technical partner committed to their success
Conduct thorough reviews of implementation-to-success handover documentation to guarantee the longevity and efficacy of the solutions provided
Conduct proactive reviews of their workflow setup and see how Yousign’s evolving product aligns with the customer’s strategic objectives
Analyse clients' technical requirements meticulously, the reason and the business context around the requirements and prepare well-structured content for the Product team to facilitate feature requests and product enhancements
Represent the technical “Voice of the Customer” within Yousign influencing internal teams and promoting business-value-led practices to meet and exceed customer expectations
Participate in Quarterly Business Reviews (QBRs) with Account Managers (AMs) to discuss account health, progress, and strategies for customer growth and retention
Work with our product and engineering to draft requirements around product metrics that can help with insights into product adoption and advisory
Work with Product to ensure test or new functionality is duly introduced to your user base
Understand the customer’s technical requirements, workflows and experience of the platform
