DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals around the world to make sense of the world and express their ideas. Join us in exploring the possibilities of Language AI!

deepl.com

DeepL

deepl.com

HQDE

Team Size1563

Open Jobs98

Total Funding$413M

Latest FundraiseUnknown

TL;DR

Headquarters: Cologne, Germany

Product focus: AI-powered language tools (Translator, API, Write, Voice, Agent)

Customers: 100,000–200,000+ businesses

Recent funding: $300M round (May 2024) at $2.0B post-money valuation

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Company Overview

Problem Domain

Cross-language communication and multilingual content generation for individuals and enterprises.

Industry

Software Development

Funding Track Record

Late-stage (reported Series C / large growth round)- May 2024

$300,000,000

Reported $300M round at a $2.0B post-money valuation; participation from investors including ICONIQ Growth, IVP, Atomico, Teachers' Venture Growth, WiL

Investor Signal

“Backed by prominent global growth investors including Index Ventures, ICONIQ Growth, IVP, Atomico, Teachers' Venture Growth, and others”

Founders

What we do

Join the Team

Technical Solutions Manager

HybridLondon, England, GB

Hybrid • London, England, GB

Meet DeepL DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What Sets Us Apart What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Meet the team behind this journey The successful candidate will join our Technical Solutions Management team , supporting specialised customer needs of a technical nature, post initial sale or commercial expansion. Joining an already established 40+ Customer Success function, this role is an evolution of services previously provided by existing peers that are now being pivoted to focus solely on sales engineering. Therefore, there will be plenty of opportunities to gather knowledge from those team members, while still having the space to create the framework around this new sub-function from scratch.

You will work customer-agnostically, being brought in to support our SME and Enterprise customers on a need basis. After becoming a DeepL product expert, you will partner with Onboarding and Customer Success Managers to bridge technical gaps as they arise. Whether it is the configuration of an SSO framework, deployment of our user Login Wall, or ideating a new REST API use case, every instance will be as different as our customers’ technical infrastructures and goals are from one another.

Your Responsibilities

Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution
Translating business requirements into technical solutions, and translating complex technical concepts into simple language
Troubleshoot challenges that customers experience as they set up their systems
Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations
Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation
Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

Qualities we look for

What We Offer

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

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5+ years of work experience, with at least two years in client-facing software implementation or account management role at a SaaS company

Technical knowledge covering:

SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable

Deployment support - eg. browser extension deployment - Intune - GPO

Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions

Proven success leading technical, multi-stakeholder implementations on time and within scope

Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships

Excited about joining a scale-up where not everything is figured out. We move fast and are actively building the playbook, and we must shift priorities and adapt dynamically to new situations

Fluency in English, and additional language(s) desired - German preferred, French, Spanish, or Japanese also of interest

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.

Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.