Every interaction is an opportunity to uncover product insights, drive retention, and strengthen how our clients leverage Feedier.

What You’ll Do

• Own the Delivery Function You run our support portal and knowledge base end-to-end. You don’t just answer tickets — you build the systems, workflows, and automations that make delivery scalable and proactive.
• Investigate and Solve Technical Challenges Bugs, data issues, AI edge cases — you dig in. You collaborate daily with Product and Engineering to identify root causes, implement fixes, and close the loop with customers. You work with AI (LLMs, RAG), data pipelines, and integrations.
• Show Up for Clients — You join onboarding sessions, business reviews, and technical workshops with enterprise clients. You’re the person in the room who can answer the hard product questions and turn a frustrating pain point into a clear action plan.
• Be the Trusted Technical Advisor You develop deep product expertise and become the go-to person for how Feedier works — features, integrations, data flows. You maintain and continuously improve our knowledge base and documentation.
• Build for Scale You identify patterns in customer issues and turn them into automations, improved workflows, and self-service resources. You reduce manual work so you can focus on what matters: solving hard problems.
• Feed the Product Roadmap You sit at the intersection of customer reality and product ambition. You surface recurring pain points, propose solutions, and collaborate with Product to turn customer feedback into features.

A Day in the Life

• Your morning starts with a scan of the support portal — a banking client flagged an anomaly in their sentiment analysis results overnight. You dig in, identify a data pipeline misconfiguration, and loop in Engineering with a clear root cause summary.
• Mid-morning, you join a quarterly business review with an insurance client — alongside a Delivery teammate who owns the commercial relationship. You bring the technical depth; they handle the account side. Together, you walk the client through their platform usage, address integration questions, and leave with a clear list of action points.
• After lunch, you spend time improving the knowledge base — you’ve noticed three tickets this month asking the same question about the API, so you write a proper guide to close that gap for good.
• Late afternoon is heads-down time: you’re testing a new automation in the support workflow and syncing with the Product team on a feature request that three enterprise clients have now raised independently.

No two days are identical — but every day, you’re the connective tissue between clients, product, and engineering.- Problem-Solver First Strong analytical mindset. You’re proactive in diagnosing issues and proposing solutions — not waiting for someone to tell you what to do.

• Technical Foundation Familiarity with AI (LLMs, RAG, etc.), web technologies, RESTful APIs, SQL, and CRM/helpdesk tools. You don’t need to be a developer, but you need to think like one.
• Business Awareness You understand that every customer interaction is a business signal. You think about retention, satisfaction, and product-market fit — not just ticket resolution.
• Communication Excellent written and verbal skills in English and French. You can explain a complex technical issue to a non-technical stakeholder and make it feel simple.
• Collaborative & Cross-Functional Comfortable working across Sales, Engineering, and Product in a fast-paced startup environment. You thrive when you’re at the intersection of teams.- Intro call
• Written case study
• Interview with the Delivery team
• Final interview