Description Technical Services Analyst

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine your company’s data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. We deliver the fastest time to value in the market through a single API call, enabling quick and seamless onboarding and integration. By analyzing billions of transactions, we’ve prevented $200 billion in fraudulent activities, showcasing why the world’s most innovative companies choose SEON.

The Technical Services Analyst will be part of the highest-rated Customer teams in the growing Fraud space. Check out our CS reviews on G2 and you know you’ll be joining something special. Our global Customer Success org guides our customers in how to be the best Fraud Fighters possible; we need you to help us assist every customer, large or small.

This role requires you to work Friday - Tuesday 3pm - 11pm WHAT YOU’LL DO:

WHAT YOU’ll BRING:

• Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
• A strong aptitude for learning new technology and concepts
• A thirst for learning and a hunger to improve everyone around you.
• Experience in supporting cloud, web browser-based software, with an understanding of APIs
• Strong troubleshooting skills
• Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk / service desk ticketing systems
• Flexibility regarding the shift schedules
• SQL experience is an advantage