Technical Project Manager Austin, TX | Manathan, NY | Hybrid (4 days in office) | Full Time | https://kizen.com About Us At Kizen, we're engineering a more humane future where AI drives universal healthcare, more impactful work, world-class education, exceptional customer experiences, and — overall — a more fulfilling human experience. Kizen is on a mission to give every team member an AI Assistant - turning every company into an AI-company, every worker into an AI-Enhanced Worker, and every Process into an AI-optimized, continuously improving process. Kizen is the first GenAI enterprise application builder. Businesses of any size, within any industry can build AI assistants for complex jobs across healthcare, finance, and HR and modern enterprise applications - like CRMs, Workflow Automation, Real Time Dashboards, and Secure Portals in minutes and perfect them in an afternoon. Kizen helps teams systematically improve processes and business outcomes with data-driven insights and powerful automation with access to all the latest AI models. We are looking for a hands-on Technical Project Manager with a history of quality and tenacity as we bring our next-gen platform to the world. ## About the Role This is an opportunity of a lifetime for a dynamic Technical Project Manager who wants to be at the heart of the AI movement to better humanity. As a Technical Project Manager, you'll be leading our customer implementations with a team of implementation specialists. You'll be working directly with our VP of Customer Success to accelerate time-to-value and optimize delivery predictability. You'll be responsible for scoping and architecting solutions, managing timelines and resources, and directly leading a technical implementation team. From independent agents to enterprise carriers, your expertise will help us deliver tailored solutions that meet complex insurance and healthcare workflows and compliance needs. In this dynamic role, you'll be responsible for: - Leading End-to-End Implementation Projects Scope, architect, and manage SaaS application deployments tailored to your industry (Insurance or Healthcare), ensuring projects are delivered on time, within budget, and aligned to client objectives–which also include ensuring regulatory standards are met. - Managing and Mentoring the Implementation Team Oversee a cross-functional team of technical implementers, providing leadership, removing blockers, and driving a culture of excellence, documentation, and continuous improvement. - Serving as a Hands-On Technical Leader Jump in when needed to troubleshoot or solve complex technical issues using tools like SQL, APIs, Python, or ETL pipelines—guiding the team through technical decisions and tradeoffs. - Acting as the Strategic Point of Contact for Clients Build strong relationships with key customer stakeholders, manage project expectations, and ensure solution design supports long-term adoption, advocacy, and operational success. ## Key Responsibilities - Lead implementation of healthcare-specific solutions including CRM, data pipelines, and automation workflows. - Design, scope, and manage end-to-end projects—from intake through go-live. - Ensure HIPAA-compliant data handling and security practices. - Oversee a cross-functional implementation team and allocate resources effectively. - Roll up your sleeves to resolve technical blockers—leveraging APIs, SQL, Python, and ETL tools as needed. - Collaborate with internal teams including Sales, Support, Engineering, and Customer Success. - Act as a trusted advisor to clients, managing expectations and ensuring solution fit. - Drive documentation, internal tooling, and process improvements to support future scalability. - Coordinate with CSMs post-implementation to ensure high adoption and identify advocacy opportunities. Requirements - 5+ years of experience leading SaaS, CRM, ERP, and Operation Clouds implementations in the insurance, health tech, healthcare SaaS, or clinical system integrations industry. - Deep understanding of insurance-specific OR healthcare-specific workflows (i.e. insurancecarriers, agencies, MGAs, quoting, commissions, and compliance OR healthcareprovider onboarding, patient intake, care coordination, referral management, claims tracking, regulatory compliance). - Strong technical skills, including APIs, SQL, Python, and ETL pipelines. - Strong project management skills: scoping, SOW creation, timeline and resource management. - Strategic thinker who designs solutions for both present needs and future scale. - Demonstrated success managing cross-functional teams and delivering complex projects on time and within scope. - Excellent stakeholder management, communication, and change management skills. - Passionate about building repeatable processes and well-documented solutions. - Skilled in stakeholder communication, change management, and expectation setting. - We're looking for a proactive, optimistic leader who takes ownership, navigates challenges with a solutions-first mindset, and sets a positive tone for the team. ## Preferred - PMP certification or similar certificate in technical project management. - 10+ years of experience hiring and leading SaaS implementations teams. - Experience with Agile/Scrum or hybrid implementation methodologies. - Experience designing or optimizing ETL/data pipelines for complex integrations. ## Why Kizen We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement. ## What We Offer - Career Growth Opportunities - Engaging Work Culture - Top-Tier Compensation - Equity Package - Healthcare Coverage - Professional Development Stipends - PTO Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. The base salary range for this position is $160,000-$180,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages. If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you! OTE - $200-$225K