This individual will be a hands-on technical leader, guiding customers through implementation and integration phases, architecting scalable solutions, and driving continuous improvement. You’ll be supported by and lead a team of engineers, consultants, and project managers, helping our enterprise clients unlock the full potential of Vic.ai’s AI-powered AP automation platform.

What You’ll Do

• Own Post-Sales Delivery: Lead and manage end-to-end delivery for complex post-sales projects—including discovery, ERP integration, technical configuration, testing, go-live, and post-launch optimization.
• Technical Integration Leadership: Architect and oversee integrations between Vic.ai’s APIs and enterprise ERP, PO, and business systems (e.g., NetSuite, SAP, Microsoft Dynamics, Coupa and many more).
• Creative Problem Solving: Tackle complex client challenges with an inventive, resourceful mindset; identify solutions that maximize scalability and long-term client success.
• Customer Engagement: Serve as the primary technical contact for customers post-sale, translating technical requirements into actionable solutions and communicating with clarity and empathy.
• Team Leadership & Development: Lead a high-performing team of integration engineers, consultants, and project managers. Foster technical excellence, collaboration, and ownership.
• AI Innovation: Rethink implementation methodologies and systems to drive meaningful delivery efficiency, consistency, and scalability through AI.
• Cross-Functional Collaboration: Partner with Product and Engineering to influence API enhancements, data mapping, and product improvements based on customer needs.
• Data-Driven Performance: Track implementation and integration KPIs (e.g., timeline adherence, API error rates, customer satisfaction) and use insights to continuously improve.
• Industry Foresight: Stay up-to-date on ERP, automation, and integration trends. Bring insights back to the team to evolve strategy and tooling.

What You’ll Bring

• 5+ years of experience in technical post-sales, implementation, or integration roles, with a strong emphasis on ERP systems.
• An AI-first mindset. You are well-read and up to speed on the latest developments and capabilities, and have experimented with AI tools and no-code platforms.
• Hands-on experience with ERP platforms..
• Strong technical foundation—comfortable working with APIs, system architecture, data flows, and debugging issues in real-time.
• Exceptional problem-solving skills with the creativity and tenacity to thrive in an agile, startup environment.
• Entrepreneurial spirit with a desire to build, iterate, and scale processes and solutions.
• Proven track record of leading cross-functional project teams in complex client environments.
• Exceptional written and verbal communication skills, with the ability to simplify the complex for both technical and non-technical stakeholders.
• Experience with project management tools like Jira, Asana, or similar platforms.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). PMP or similar certification is a plus.
• Location preference: Hybrid - NYC or Miami (Monthly or Bi-Monthly In-Office)

Why Join Us?

• Innovative Culture: Join a team pushing the boundaries of AI and automation in finance.
• Remote Flexibility with Collaboration: Enjoy remote work with the opportunity to connect regularly with our team.
• Growth Potential: Expand your career in a rapidly evolving industry, with ample opportunity to contribute and lead in a growing marketing team.

What You’ll Get In Return Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At Vic.ai, we value humility and authenticity and we encourage our employees to bring their original, best selves to work.

As a Team Member, You Will Receive

• Competitive salary and stock options
• 401K with an employer match
• Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)
• Monthly Wellness stipend
• NY CitiBike membership
• Generous maternity and paternity leave
• The opportunity to work remotely, including a stipend for your home workstation setup
• Monthly allowance for Office Space (We Work or similar)
• Virtual team-building events & awesome swag
• People-focused culture
• Generous vacation time, family and travel-friendly environment
• Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
• Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company.

Check out all the fun we are having @vicdotai on our Instagram page. Also, don’t forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities.

The base annual salary range for this position is specific to the United States and ranges from $135,000 - $160,000. The actual annual salary paid for this position will be based on several factors, including but not limited to: internal equity, skills, prior experiences, work location, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, bonuses, equity awards, and benefits.