Why You Should Join Us

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally.
• Enjoy generous share options and a bonus structure as part of your compensation package.
• Access a €2,000 annual budget for professional growth and learning.
• Benefit from 23 days of annual leave, company shut-down days, a fully paid sabbatical after 4 years, and increasing leave entitlements with tenure.
• Enjoy health insurance, a bike-to-work scheme, and a company-matched pension plan for Ireland-based employees.
• Participate in legendary company get-togethers and off-sites.

About the Role

Job Title: Technical Lead - Integrations
Location: Dublin, County Dublin, Ireland
Employment Type: Full-time
Department: Integrations

We are looking for a hands-on Technical Lead to lead a team of developers building and maintaining Python integrations into customer support platforms. This role is ideal for a Technical Lead who wants to continue doing technical work and be involved in the design and implementation of new features within our platform.

Responsibilities

• Work with the Implementations and Sales Engineering team to build new integrations for onboarding and existing clients.
• Meet with clients to discuss requirements for integrations, feature requests, and resolve configuration and support issues.
• Maintain strong communication with internal and external stakeholders on expected delivery dates.
• Improve system architecture for scale.
• Facilitate sprints, including running sprint start/end meetings, retrospectives, standups, and planning meetings.
• Manage team workload and prioritisation, removing blockers that arise.
• Review pull requests and help unblock the team when issues arise.
• Write code when needed.
• Ensure the Support function is correctly staffed to handle client issues/bugs.

Job Content Breakdown

• Writing code: 30%
• Reviewing pull requests: 20%
• Internal meetings: 15%
• Planning and architecting new features: 15%
• Admin/project management: 10%
• Meeting/mentoring/hiring team members: 5%
• Client engagement: 5%

Qualifications

• 3+ years in one or more Tech Lead roles.
• Experience working with and meeting clients.
• 8+ years in software development.
• 5+ years of professional Python experience.
• Experience in system architecture.

Nice-to-Have

• AWS experience (RDS, EC2, etc.).
• Strong database knowledge (Postgres preferable).
• Experience building integrations.

Interview Process

• Call with Talent Acquisition Team (15-20 mins).
• Video call with Hiring Manager & People Team Member (30-45 mins).
• Take-home assessment (to complete in your own time).
• Final interview to walk through your task and make changes live (80-120 mins).
• Decision.