Key Responsibilities A. Documentation & Enablement

• Understand the Client’s platform and APIs, and coordinate with internal technical teams to develop a comprehensive integration playbook

  for client onboarding.

• Create diagrammatic illustrations

  of APIs to help clients understand the platform architecture.

• Develop integration guidelines

  , including step-by-step instructions for integrating with the Client’s platform using APIs and webhooks.

• Build and maintain a FAQ and troubleshooting knowledge base

  to address common onboarding and integration issues.

• Prepare pre-implementation and post-implementation checklists

  to ensure client readiness before and after integration.

• Create client-facing integration roadmaps

  outlining key milestones, timelines, and deadlines.

B. Integration Support

• Conduct kick-off calls

  with client teams to explain and plan the integration process.

• Manage the Client’s ticketing system or Slack channels

  to receive, respond to, and escalate integration-related queries in line with defined SLAs.

• Schedule and conduct periodic progress calls

  with clients to track integration status and resolve challenges, as per SLA requirements.

C. Reporting & Communication

• Prepare and share periodic integration status reports

  with the Client.

• Conduct regular sync-up meetings

  with internal stakeholders to discuss client feedback, challenges, and improvement areas.

What You’ll Learn & Grow Into

• Hands-on experience with the US fiat and stablecoin payment and banking ecosystem

  , as well as new API ecosystems, webhooks and integration architectures

  .

• Exposure to global clients and international business environments

  .

• Strong expertise in technical documentation, client onboarding, and solution support

  .

• Improved skills in stakeholder management, problem-solving, and cross-cultural communication

  .

• Opportunity to grow into roles such as Integration Consultant, Solutions Engineer, or Technical Account Manager

  .

What We’re Looking For

• Experience or strong interest in API-based integrations

  and technical platforms.

• Ability to translate technical concepts into clear, user-friendly documentation

  .

• Strong communication skills and comfort working with global clients

  .

• Organized, proactive, and eager to learn in a fast-paced environment.

• Experience with ticketing systems, Slack, or client support tools

  is a plus.

Why Join Us?

• 🌐 Work on international projects

  with clients across regions

• 💰 Great pay

  , meaningful work, and room to grow

• 📈 Accelerate your technical and professional growth

• 🤝 Collaborate with global teams and modern tech stacks

• 🚀 Be part of a role that evolves with technology and innovation