
Solgari is a SaaS company that transforms Microsoft Teams and Dynamics 365 into an AI-powered, omnichannel customer engagement platform. It offers a native Microsoft-certified contact center…

Solgari is a SaaS company that transforms Microsoft Teams and Dynamics 365 into an AI-powered, omnichannel customer engagement platform. It offers a native Microsoft-certified contact center…
Product: Microsoft-native omnichannel customer engagement platform embedding voice, messaging, AI and CRM into Teams and Dynamics 365
Tech/Hosting: Built on Microsoft Azure and available via Azure Marketplace
Channels: Supports voice, SMS, WhatsApp, chat, email and social from a single interface
Founders: John Colgan, Edward (Ed) Grant, Marcel McCann (also lists Vance Harris on some profiles)
Customer engagement / contact centre, CRM conversation capture and omnichannel routing
2012
Data and Analytics
“Enterprise Ireland, GAN Ventures”
At Solgari, we’re reimagining how the world’s most customer-focused organisations connect and engage. all from within Microsoft Teams. Our all-in-one platform captures and centralises every customer interaction across voice, chat, SMS, social media and more, empowering companies to deliver extraordinary customer experiences. Seamlessly integrated with tools like Microsoft Dynamics 365, Salesforce, and ServiceNow, where Solgari is defining the future of customer engagement.
About the Role
We’re looking for a Customer Support Representative who’s passionate about solving problems, helping people, and being the trusted voice of our users across the organisation. In this customer-facing role, you’ll be the first point of contact for support queries, diagnosing product issues, guiding users, and working closely with our support engineers and cross-functional teams to deliver smooth and satisfying resolutions.
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Previous experience working in a support desk for a SaaS product company and/or call centre environment supporting cloud products would be good, although recent graduates from a Telecommunications / Software communications degree would also be interesting.
Aside from that, we’re looking for people who take the initiative to get things done and can handle challenges with professionalism and diplomacy, without drama.
We would like someone who can communicate effectively, build trust and strong relationships with the rest of the team, wants to learn and seeks continuous improvement to progress within the organisation.
Salary depends on level of experience. Fully work from home, annual pay reviews, 25 days holiday, health insurance and more.
Whilst this is a work from home position, it is expected that you will be based in Ireland with the right to live and work there .