• Provide first-level support and triage for customer inquiries via multiple channels
• Troubleshoot common issues and escalate complex cases to our technical teams
• Collaborate with internal departments to resolve customer-impacting challenges
• Become a subject-matter expert on Solgari’s solutions through training and hands-on experience
• Represent the voice of the customer internally, driving insights and improvements
• Deliver an exceptional customer experience, every single time

Previous experience working in a support desk for a SaaS product company and/or call centre environment supporting cloud products would be good, although recent graduates from a Telecommunications / Software communications degree would also be interesting.

Aside from that, we’re looking for people who take the initiative to get things done and can handle challenges with professionalism and diplomacy, without drama.

We would like someone who can communicate effectively, build trust and strong relationships with the rest of the team, wants to learn and seeks continuous improvement to progress within the organisation.

Salary depends on level of experience. Fully work from home, annual pay reviews, 25 days holiday, health insurance and more.

Whilst this is a work from home position, it is expected that you will be based in Ireland with the right to live and work there .