Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Accompany clients through the service integration process, offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.
• Efficiently manage support tickets using our ticketing system.
• Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
• Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.

Qualifications:

• Proven experience in supporting B2B/B2C clients in a software service environment. Entry level 1-2 years of experience.
• Strong expertise in using ticketing systems for issue tracking and resolution.
• Solid understanding and experience in software support for businesses.
• Proficiency in Microsoft Office tools.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Language Proficiency: Native Turkish& Fluent in English, both written and verbal.
• Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
• Background: Prior experience as a developer or in a related technical role.
• Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
• Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.
• Stable Internet Connection and Reliable PC/ Laptop.