Splash Software LLC

Splash Software provides custom software development and digital solutions to help businesses. They offer services including software development, digital marketing, and IT consulting. Key technologies include blockchain systems, AI, cloud migration, native mobile apps, and other software engineering capabilities. The company operates as a B2B service provider delivering on-premises and cloud deployments for enterprises and mid-market clients.

AI/MLBlockchainCloudGamificationSoftwarespls.ae

Splash Software LLC

AI/MLBlockchainCloudGamificationSoftwarespls.ae

HQDubai, AE

Team Size40

Open Jobs17

Total Funding-

Latest FundraiseUnknown

Join the Team

Technical- Customer Support- Native Turkish Speaker

RemoteGreater Istanbul, TR

Remote • Greater Istanbul, TR

Join our team as a Technical Support and play a vital role in assisting our clients with their technical needs. In this position, you will provide expert troubleshooting, resolve technical issues, and ensure our customers experience seamless support. Were looking for someone with strong technical knowledge, excellent communication skills, and a commitment to customer satisfaction. If youre ready to make a difference and support clients in navigating technical challenges, this is the role for you.

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Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
Accompany clients through the service integration process, offering guidance and assistance.
Monitor service status post-integration and address any client queries or issues.
Efficiently manage support tickets using our ticketing system.
Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.

Language Proficiency: Native Turkish& Fluent in English, both written and verbal.
Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
Background: Prior experience as a developer or in a related technical role.
Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.
Stable Internet Connection and Reliable PC/ Laptop.