Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba. We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence in India! The expectation is that you will be available to work remotely from the with a reliable internet connection from the hours of 11:30 to 20:30 India Standard Time Monday - Friday as well as participate in a shared weekly/weekend on-call rotation. * Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings * Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training * Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers * Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers * You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone * You will build strong, trusted relationships with colleagues, customers, and partners * Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker * Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer * Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment * Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity * A mindset of teamwork, global engagement, empathy, and solving challenging problems * A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet * The ability to build trusted relationships with colleagues, customers, and partners * You are self-driven, curious, and eager to continuously learn and grow * Experience with ClickHouse * Experience with OSS and open-source technologies, as a user, community member, or contributor * Experience with Azure, GCP or AWS * Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others For roles based in the , you can find above our typical starting salary ranges for this role, depending on your specific location. The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location. If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com. * Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. * Healthcare - Employer contributions towards your healthcare. * Equity in the company - Every new team member who joins our company receives stock options. * Time off - Flexible time off in the US, generous entitlement in other countries. * A $500 Home office setup if you’re a remote employee. * Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. As part of our first 500 employees, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.