
Elliptic is the leader in digital asset decisioning. We have built the most comprehensive platform with unrivalled uptime and scalability for efficiently extracting crypto data and intelligence with…

Elliptic is the leader in digital asset decisioning. We have built the most comprehensive platform with unrivalled uptime and scalability for efficiently extracting crypto data and intelligence with…
Founded: 2013
Headquarters: London
Core offering: Blockchain analytics, transaction monitoring, wallet screening, investigations, on-chain risk scoring
Coverage: Claims coverage across 60+ blockchains
Recent financing: $120M Series D (May 2026) led by One Peak
Financial-crime compliance, transaction surveillance and blockchain intelligence for regulated institutions and exchanges.
2013
Financial Services
$2M
Reported seed investment for insured bitcoin storage service
$5M
Reported raise for blockchain forensics/compliance product
$23M
Reported to support Asia expansion
$60M
Announced Series C
Strategic investment by HSBC; HSBC joined board
$120M
Series D with participation from Nasdaq Ventures, Deutsche Bank and the British Business Bank; round values company at $670M (reported)
“Backed by a mix of venture and strategic investors including One Peak, Nasdaq Ventures, Deutsche Bank, the British Business Bank, HSBC, Wells Fargo Strategic Capital, JPMorgan Chase, Santander InnoVentures, SoftBank Vision Fund 2 and Evolution Equity Partners”
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Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself in complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? Are you looking for a values led company, which cares about the growth of its employees?
The impact you will have:
As a Technical Customer Support Associate based out of our Singapore office you will play a key role in supporting our growth and expansion in the region as a technical product expert in all things Elliptic and the ‘go-to’ person for our customer base. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you become a trusted advisor to our customers ensuring continued customer satisfaction.
What you will do:
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Lead the day-to-day management of all customer support queries in line with SLAs, including; account maintenance, troubleshooting issues, training requests and general queries for the region
Proactively learn challenges faced by Elliptic’s customers in identifying, preventing and investigating criminal activity in digital assets; and map Elliptic solutions to those challenges
Creatively identify and solve integration challenges to ensure “stickiness” of the Elliptic platform within the customer’s overall risk and compliance system architecture
Work closely with the product and engineering teams to provide a feedback loop on new product development opportunities.
Maintain a thorough understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations
Proactively monitor the automated customer onboarding journeys to assist Customer Success Managers in accelerating the time-to-value and reduce friction in the initial implementation process
Internally manage the onboarding, monitoring and maintenance of Elliptic’s small to medium customer base, owning the success of the customers assigned to your region
Report on ticketing data to influence our capacity planning and product roadmap, as well as detailed customer level reports to contribute to account business reviews
Proactively collaborate with fellow global Technical Customer Support Representatives, Customer Success Managers and other supporting departments, ensure best practices are applied to ticket to ensure accurate reporting and trend tracking
What you will achieve in the first 6 months:
Understand our products and empowered to respond effectively to customer support queries
Run a live training webinar for our SMB customers
Successfully onboard customers to obtain value from our products
You will be a great fit here if you:
You love to learn about new technology and are curious about how things work under the hood
Passionate about cryptocurrency and the future of finance
Always take up the opportunity to broaden your knowledge and continuously improve and develop your skills
Thrive working in an autonomous environment
Firmly recognise that diverse and empowered teams make us stronger as individuals, a team and as a business
Embody proactivity and are happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic
Exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing
You enjoy thinking creatively and problem solving under pressure
Our ideal candidate has:
Bilingual - English and Mandarin (preferably native)
Experience in the B2B SaaS space or a complex technical market
Experience working with and/or a demonstrable interest in crypto and blockchain
Experience working with complex technical products
Knowledge of crypto
Demonstrated knowledge of API and backend systems design
Bonus Points for:
Experience with databases and data analysis
Having worked in a startup and/or scaleup environment
Benefits:
Competitive salary
Share Options
Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
Health insurance
Personal training budget
Laptop + equipment you need
Home office allowance
Full access to Spill Mental Health Support