Technical Customer Success

Note: Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar list of angel advisors/investors with incredibly quick traction in the marketplace. Neuron7's AI-powered Resolution Intelligence helps enterprises make accurate service decisions, at scale, by analyzing structured and unstructured data to diagnose and resolve issues in seconds. Neuron7 helps service leaders deliver on crucial metrics like first call resolution, turn-around-time, and margins in complex service environments such as high-tech devices, manufacturing, medical devices, and more. https://www.neuron7.ai

We are looking for talented and driven individuals to join the high-impact customer success team at Neuron7.ai . As a Customer Success Director , you are the first point of contact for our customers to learn about, implement, and then benefit from our AI powered Resolution Intelligence products. The role involves closely working with customers’ service leadership teams, internal engineering teams, infrastructure teams, sales teams, and collaboration with the rest of customer success team.

This role needs you to switch hats based on the need of the hour:

Learn / understand / explain the functioning of AI / NLP technologies while working with customers. Help customers realize RoI from their CRM technologies integration with Neuron7

Wear sales hat in contract renewals and upsell/cross-sell cycles.Be an advocate of translating customer’s needs to the N7 engineering team

Responsibilities:

• You are the first point of contact for our global customer base You will lead:
• The customer on-boarding process with optimized solution
• Integration of their CRM systems with Neuron7 products

Qualifications:

• Proven CSM experience with SaaS product companies, preferably in AI space.
• 5 to 8 years’ experience in handling mid to large enterprise level integrated programs, collaboration with multiple teamsetc
• Data-driven to track metrics, build credibility with internal and customers leadership teams.
• Experience managing / tracking deadlines with highly energetic globally distributed teams.
• College degree in Technology / Business Management
• Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have

What We Do and Value:

At Neuron7.ai , we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Our Commitment to Diversity and Inclusion:

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about creating exceptional user interfaces and want to be part of a forward-thinking team, we’d love to hear from you!